Director, Sales Operations Management – Deal Desk, Security

🔥 11 minutes ago

🇬🇧 United Kingdom – Remote

⏰ Full Time

🔴 Lead

📊 Sales Operations

🇬🇧 UK Skilled Worker Visa Sponsor

This company has sponsored UK Skilled Worker visas in the past.

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ServiceNow

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 2004

🏢 Enterprise

☁️ SaaS

🤖 Artificial Intelligence

💰 Post-IPO Equity on 2022-12

Enterprise • SaaS • Artificial Intelligence

ServiceNow is a platform that offers AI-powered solutions and automation for businesses to enhance productivity and streamline workflows. Its AI agents are designed to autonomously learn, reason, make decisions, and take action to transform business processes across various domains such as IT, HR, customer service, and app development. The platform enables organizations to integrate data from diverse sources, facilitating business transformation and operational efficiency. Recognized for its leadership in AI IT service management and trusted by a significant portion of the Fortune 500, ServiceNow collaborates with other global leaders like Microsoft and AWS to bring advanced AI capabilities to modernize business operations.

📋 Description

• Lead, coach, and develop a team of Deals Operations and Commercial Strategy professionals • Establish performance goals, career development plans, and operational priorities • Create scalable processes, tools, and templates to improve deal quality and sales productivity • Personally support the organization's largest, most complex, and highest-priority opportunities • Partner with Sales Leadership on commercial strategy and deal execution • Review pricing models, proposals, and solution recommendations • Act as an escalation point for complex commercial scenarios • Oversee customer-facing proposals, executive presentations, pricing summaries, and business cases • Ensure commercial narratives communicate value, pricing rationale, and solution recommendations • Partner with Product, Solution Consulting, and Sales teams to translate customer requirements into commercial recommendations • Guide sales teams on product selection, packaging, and strategic positioning • Develop sales enablement programs for commercial discussions, pricing strategy, and proposal effectiveness • Establish reporting and metrics for deal support effectiveness and sales adoption • Streamline deal workflows and improve sales productivity • Drive best practices across opportunity qualification, commercial engagement, and proposal development

🎯 Requirements

• 10+ years of experience in Sales Operations, Revenue Operations, Commercial Strategy, Deal Support, or Deal Operations • 3+ years leading or mentoring teams in a sales support, commercial, or operations environment • Experience supporting enterprise software or SaaS organizations through complex sales cycles • Strong expertise in pricing strategy, deal modeling, customer-facing proposal development, and commercial operations • Proven ability to coach sales teams and influence executive stakeholders • Exceptional communication, leadership, and organizational skills • Ability to balance strategic leadership responsibilities with hands-on engagement in key opportunities

🏖️ Benefits

• Flexible or remote work persona • Flexible and trusted distributed-work environment • Reasonable accommodation support during the application process

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