ServiceOcean AG
ServiceOcean steht seit 2013 für 100 % Erreichbarkeit im Inbound Servicecenter. Die Digitale Warteschleife nutzt Behavioral Science und bietet Anrufern erstmals Alternativen zum Auflegen und Wiederwählen an. Anrufer entscheiden zwischen Termin-Rückrufen, virtuellem und freiwilligem Warten. Damit schafft die Software (SaaS) einen Kostenvorteil für Erreichbarkeit von 85 % bei sprunghaft besseren Kennzahlen und messbar mehr Zufriedenheit. ServiceOcean ist der beste Partner für Erreichbarkeit und der schnellste Weg in die neue Servicewelt.
51 - 200 employees
💰 Seed Round on 2020-01
Backend Developer
Job not on LinkedIn
October 13
🗣️🇩🇪 German Required
ServiceOcean AG
ServiceOcean steht seit 2013 für 100 % Erreichbarkeit im Inbound Servicecenter. Die Digitale Warteschleife nutzt Behavioral Science und bietet Anrufern erstmals Alternativen zum Auflegen und Wiederwählen an. Anrufer entscheiden zwischen Termin-Rückrufen, virtuellem und freiwilligem Warten. Damit schafft die Software (SaaS) einen Kostenvorteil für Erreichbarkeit von 85 % bei sprunghaft besseren Kennzahlen und messbar mehr Zufriedenheit. ServiceOcean ist der beste Partner für Erreichbarkeit und der schnellste Weg in die neue Servicewelt.
51 - 200 employees
💰 Seed Round on 2020-01
📋 Description
• You will be part of the development team building AI-powered conversational voice solutions to enhance our contact center software. • You will work closely with product management to translate concepts into scalable solutions and define release scope. • You will design API interfaces and database schemas. • You will create and maintain test cases. • You will work in a team of 8 software engineers.
🎯 Requirements
• Bachelor’s or Master’s degree • Several years of experience with C#, .NET / .NET Core Framework, and ASP.NET MVC • Basic knowledge of HTML, CSS and JavaScript • Solid understanding of web technologies such as web servers and databases • Proficient with GitHub source control • Intermediate experience in API design and development • Experience with Entity Framework Core • Nice to have: experience with voice applications, large language models (LLMs), Microsoft Azure, PostgreSQL and Python • Frontend development experience with React • Knowledge of SIP/RTP protocols • Experience with Atlassian Confluence and Jira • Experience with queuing and caching strategies • Experience in microservice design and development
🏖️ Benefits
• 29 vacation days, plus office closures on December 24th and 31st • Flexible working hours — time tracking and compensation for every overtime hour • Personal learning budget — CHF 2,000 per year for your professional development • Workation allowed — up to 8 weeks per year working from anywhere in the world • State-of-the-art tech setup — Mac or Windows with a modern development environment and agile processes
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