Senior Manager, Total Rewards, HR Operations

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October 6

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ServiceRocket

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Enterprise • SaaS

ServiceRocket is a trusted provider of technology-enabled services, specializing as a partner with Atlassian to offer services including Atlassian product support, implementation, and training. With over 20 years of experience, ServiceRocket assists businesses around the globe in accelerating growth, reducing complexity, and solving business challenges through tailored tech solutions, managed services, platform services, and a strong focus on customer satisfaction and training. The company supports clients by streamlining their infrastructure and driving innovation, providing an expert team to handle technology adoption and optimization.

201 - 500 employees

🏢 Enterprise

☁️ SaaS

📋 Description

• Lead a Team of Four: Directly manage, mentor, and develop a high-performing team of four analysts/specialists, providing coaching, conducting performance reviews, and fostering their professional growth • Be a "Working Manager": Maintain deep involvement in the day-to-day work, personally executing complex data modeling, compensation analysis, and HRIS configuration/administration • Global Compensation Programs: Lead the design, implementation, and administration of all global compensation programs (base pay, incentive plans, sales compensation) to ensure internal equity and external competitiveness across all ServiceRocket regions, ensuring programs Focus on the Outcome • Strategic Workforce Planning: Partner with executive leadership and Finance to develop long-range headcount forecasting, organizational design, and capacity planning to support ServiceRocket's global growth strategy • Data-Driven Insights: Direct the team's efforts, and personally conduct complex workforce analytics to provide actionable insights on trends (e.g., attrition, talent gaps), translating data into strategic talent decisions including compensation packages and talent calibration • Cross-Functional Partnership: Serve as the primary workforce planning liaison, working cross-functionally with Finance, Revenue Operations, and the People team to translate business goals and financial budgets into actionable headcount and talent strategies • HRIS Ownership: Serve as the primary owner and subject matter expert for the global HR Information System (HRIS). This includes being hands-on with configuration, data integrity, and system administration to ensure efficient People operations • Global Compliance & Audits: Ensure all compensation and HR data practices comply with local and international regulations (e.g., GDPR, global labor laws). Oversee internal and external audits for compensation, payroll integration, and HR data, using the Talk Straight value to maintain transparency and accountability.

🎯 Requirements

• 7+ years of progressive experience in Compensation, Total Rewards, Workforce Planning, or HR Analytics, with at least 3-5 years in a people management role leading a team • Proven experience in a global environment, with expertise in designing multi-country compensation structures and managing an HRIS (Oracle SuitePeople preferred but not essential) in an administrative or ownership capacity • Demonstrated ability to be hands-on with complex data modeling, advanced Excel/spreadsheet functions, and HRIS configuration/reporting • Demonstrated experience in HR compliance and audit management related to pay equity, data privacy, and labor laws • A strong, demonstrated ability to communicate complex financial and people concepts with transparency and simplicity to stakeholders • A Bachelor’s degree in Business, Human Resources, Finance, or a related field; a Master’s degree or professional certification (e.g., CCP, WLCP) is a strong plus.

🏖️ Benefits

• Health insurance: we support you and your family–your well-being matters. • Retirement plan/funds saving: we care about your future–we have diverse plans depending on your location. • Generous monthly fixed allowances including Rockettoria, Scholarship & Learning, Tech Choice, Wellness. • Generous PTO plus one cultural heritage and community day to celebrate your story, family, and culture.