Service Engineer, Unified Communications – L2

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October 21

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NTT DATA, Inc.

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Artificial Intelligence • Cloud • Enterprise

NTT DATA, Inc. is a global technology services provider that specializes in business transformation through innovative solutions such as network services, cloud consulting, AI, and application modernization. The company is dedicated to helping organizations enhance their operational efficiency, customer experience, and sustainability initiatives. With a commitment to leveraging technology to drive growth and innovation, NTT DATA provides a comprehensive suite of services including data center management, digital workplace solutions, and business process services to meet the unique needs of clients across various industries.

10,000+ employees

🤖 Artificial Intelligence

🏢 Enterprise

📋 Description

• Problem analysis and resolution of incidents remotely for Cisco Unified Communications solutions • 2nd level support – technical assistance for troubleshooting complex system configurations • Problem analysis and resolution of incidents in 3rd-party applications • Development of solution proposals and workarounds for implementation by the customer or an on-site technician • Handling and management of technical escalations to the vendor • Customer support within the scope of existing service contracts • Implementation of standard and non-standard changes and subsequent verification of success • Participation in shift work / on-call and deployment readiness

🎯 Requirements

• A completed technical degree (e.g., Computer Science, Engineering, Electrical Engineering) or equivalent technical training • 5 years of experience in the Cisco UC environment • Good knowledge of Cisco UC / vendor certifications (CCNP Collaboration, CCNP R&S) • Experience with the vendor’s 3rd-party applications, Enghouse (Andtek), OpenText (RightFax) • Additional knowledge of Cisco Jabber / Webex / SPARK / Video is an advantage • Excellent conceptual and analytical skills, as well as strong communication skills • High team orientation, resilience, initiative, and strong service awareness • Willingness to engage in continuous professional development • Good written and spoken German and English

🏖️ Benefits

• Company pension plan • Bitkom employee discounts • Hybrid working • JobRad leasing option • Employee technology program (MTP) • Referral bonus • Additional leave days • Group accident insurance • Anniversary award • Training and development opportunities • On-call duty is compensated