Technical Client Manager

Yesterday

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SGS

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Compliance • SaaS • Sustainability

SGS is the world's leading Testing, Inspection, and Certification (TIC) company, providing a comprehensive range of services designed to assure quality and integrity across various sectors. SGS is focused on sustainability, offering climate action services and an all-encompassing ESG portfolio under its IMPACT NOW suite. The company has ambitious targets for growth by 2027, driven by its strategy to address global megatrends. SGS operates globally, providing business assurance, connectivity and products, digital trust, health and nutrition, and solutions for industries and the environment.

10,000+ employees

Founded 1878

📋 Compliance

☁️ SaaS

📋 Description

• Act as a liaison between clients and the laboratory • Prepare and oversee the preparation and submittal of responses for all complex and routine quotes • Work with other NAM TCMs to respond to all Requests for Proposals (RFPs)/Requests for Information (RFI) • Collaborate with clients and department heads to prepare project plans • Assist in preparing protocols and project reports as needed • Provide status updates of ongoing projects • Monitor SGS activities against quote scope • Schedule teleconferences and face to face meetings as needed, run meetings, generate agendas and meeting minutes and track action items • Ensure pricelists are maintained and accurate with regards to effort required for work • Working with Lab Manager make sure that invoices are generated and sent upon completion of work • Give clients technical support and advice where needed maintain high customer satisfaction that we are the preferred service provider • Manage business related complaints relating to Service Quality from enquiry to payment received • Follow Training SOP for training and training records

🎯 Requirements

• Degree in Pharmacy, Biotechnology, Biology, Chemistry or related science • 2–5 years’ experience working as a senior scientist in a lab environment or PhD • 3-5 years’ experience working in the Pharmaceutical Industry • 1–3 years’ experience in a customer/client contact position • Several years’ experience in the area of pharmaceutical analysis and project management • Thorough knowledge Regulatory Affairs and Pharmaceutical development with emphasis on CMC • Experience with bio-pharmaceuticals a plus • Strong negotiation, communication, customer relation, and interpersonal skills • Self-starter with entrepreneurial attitude • Proven ability to manage and coordinate multiple projects in a fast-paced, highly professional environment

🏖️ Benefits

• Equal Opportunity Employer • Accommodations available on request