SGS
Compliance • SaaS • Sustainability
SGS is the world's leading Testing, Inspection, and Certification (TIC) company, providing a comprehensive range of services designed to assure quality and integrity across various sectors. SGS is focused on sustainability, offering climate action services and an all-encompassing ESG portfolio under its IMPACT NOW suite. The company has ambitious targets for growth by 2027, driven by its strategy to address global megatrends. SGS operates globally, providing business assurance, connectivity and products, digital trust, health and nutrition, and solutions for industries and the environment.
10,000+ employees
Founded 1878
📋 Compliance
☁️ SaaS
Technical Support Specialist
Job not on LinkedIn
November 5
SGS
Compliance • SaaS • Sustainability
SGS is the world's leading Testing, Inspection, and Certification (TIC) company, providing a comprehensive range of services designed to assure quality and integrity across various sectors. SGS is focused on sustainability, offering climate action services and an all-encompassing ESG portfolio under its IMPACT NOW suite. The company has ambitious targets for growth by 2027, driven by its strategy to address global megatrends. SGS operates globally, providing business assurance, connectivity and products, digital trust, health and nutrition, and solutions for industries and the environment.
10,000+ employees
Founded 1878
📋 Compliance
☁️ SaaS
📋 Description
• Provide first line support to SGS affiliates and external clients • Fast paced handling of incidents / requests resolution, escalation and information routing. • Deciding on incident severity/priority • Validation and evaluation of technical and or operational information pertaining to the incident • First contact resolution and troubleshooting via phone and remote access tools • Managing Incidents throughout their lifecycle
🎯 Requirements
• Bachelor degree or equivalent in engineering or information technology/service management courses • Previous Customer facing role • IT Literate - familiar with MS office applications, internet based applications and understands the basics of programming done on soft-wares. • Experience of multi-cultural environments. • Microsoft Certified Engineer is preferred
🏖️ Benefits
• Health insurance • 401(k) matching • Flexible work hours • Paid time off • Remote work options
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