Partnership Relations and Account Manager

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October 13

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Shae

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Artificial Intelligence • SaaS • Wellness

Shae is a mission-driven technology collective that builds a precision 'Shae AI Brain' — an evidence-based, human-intelligence–augmented AI platform and suite of apps/APIs designed to improve holistic well-being and eliminate chronic disease and pain by 2050. Shae provides hyper-personalized health guidance and interventions for individuals via mobile/web platforms, and offers APIs, white-label solutions, and training for healthcare professionals, corporate wellness programs, schools, and research partners. The company emphasizes scalable, data-driven solutions for lifestyle support, diagnostics, corporate and educational wellness, and relationship and family dynamics, focused on measurable social impact.

11 - 50 employees

Founded 2017

🤖 Artificial Intelligence

☁️ SaaS

🧘 Wellness

📋 Description

• Serve as primary contact for assigned partners; drive shared success via clearly defined KPIs and milestones. • Facilitate quarterly or monthly business reviews, strategic updates, and executive check-ins. • Escalate delivery risks to Strategy & Execution managers proactively. • Draft and manage MOUs, NDAs/MNDAs, SOWs, renewals, and addenda using AI templates and human oversight. • Maintain contract register with dates, terms, pricing, and auto-renew logic. • Execute renewal cadences at T‑90/T‑60/T‑30 days, with automated messaging and audit-ready tracking. • Collaborate with Finance to ensure accurate invoicing and fulfillment. • Monitor receivables; run pre-legal payment reminders and escalation workflows as needed. • Surface upsell/cross-sell opportunities and support pricing proposals. • Own post-sale communications including promotions, challenges, incentives, and affiliate campaigns. • Ensure partner access to portals, folders, courses, or apps is compliant and functional. • Maintain regulatory and brand-aligned messaging across channels. • Ensure all client-facing documents and communications meet privacy and legal standards. • Maintain audit-ready logs for contracts, communications, consent, and renewal activity. • Build partner training programs and go-to-market collaterals to enhance partner capability and adoption. • Monitor and forecast partner-level Net Revenue Retention (NRR), expansion revenue, and churn risks. • Use NPS/CSAT and early renewal signals to predict retention and preempt revenue decline.

🎯 Requirements

• Bachelor’s degree in Business, Communications, Marketing, or related field (Master’s preferred). • 5+ years of experience in account management, client success, or partnership relations, ideally in SaaS, tech, health, or enterprise services. • Proven success in managing client renewals, expansions, and upsells while maintaining high retention and satisfaction rates. • Strong contract management skills (MOUs, NDAs, SOWs, renewals, addenda), with familiarity using AI-assisted documentation tools. • Demonstrated ability to track, forecast, and report on Net Revenue Retention (NRR), churn, upsell, and collections efficiency. • Skilled in cross-functional coordination, aligning Finance, Product, Tech, and CX teams to deliver on partner KPIs. • Knowledge of invoicing, collections workflows, and commercial operations with attention to accuracy and compliance. • Strong understanding of privacy, regulatory, and brand governance requirements in client-facing documentation and communications. • Proficiency in CRM and automation platforms (e.g., Go High Level, HubSpot, Salesforce, or similar). • Analytical mindset with ability to use data, NPS/CSAT, and early warning signals to prevent churn and improve partner outcomes. • Excellent communication, negotiation, and relationship management skills, with executive presence for quarterly/strategic business reviews. • Highly organized, detail-oriented, and able to thrive in fast-paced, high-responsibility environments.

🏖️ Benefits

• Base Monthly Fee: USD $1,200 – $1,900 (experience-based). • Performance Incentives: Up to USD $700 per month tied to renewals, expansions, collections, and CSAT performance. • **Corporate Culture & Work Ethos** • We foster a culture of innovation, performance, and purpose. Success is measured by outcomes, and we thrive in a fast-paced, AI-first environment. Transparency, collaboration, and high standards guide how we work, while our mission is to use technology for good, advancing health, well-being, education, and human performance.