Crunchtime Administrator

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November 23

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Shake Shack

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B2C • eCommerce • Retail

Shake Shack is a modern-day 'roadside' burger stand known for its delicious burgers, chicken sandwiches, hot dogs, crinkle-cut fries, frozen custard, shakes, beer, wine, and more. The company focuses on providing a premium casual dining experience with an emphasis on fresh, simple, high-quality food at a great value. In addition to its food offerings, Shake Shack engages with customers through various seasonal promotions, gift card offerings, and festive merchandise. The company is committed to customer privacy and uses data and cookies to enhance user experience on its digital platforms.

5001 - 10000 employees

Founded 2004

👥 B2C

🛍️ eCommerce

🛒 Retail

📋 Description

• Executes Crunchtime data maintenance including, but not limited to: adding new products, adding new recipes, entering and updating new and changed vendor information, managing vendor order guides, setting up new locations, adding, changing or deactivating application users, maintaining and producing reports, including financial, and posting calendars. • Ensures that the Crunchtime system remains in sync with other integrated systems (POS, accounting software). • Monitors data transfer error remediation to rapidly fix any failed file transfer. • Evaluates the new release versions of the software, requests upgrades, and tests all new features for implementation into Product Database. • Creates standard Crunchtime training materials that will be kept up-to-date as new features are added and SOPs change. • Motivates team members through ad-hoc training projects to develop their troubleshooting skills and software product knowledge. • Communicates directly with Crunchtime Client Services team to convey outstanding issues, requests, and training needs. • Prepares analytical results for Food, Beverage & Inventory Control. • Investigates cost and/or revenue variances and develops recommended action plans to resolve such variances. • Acts as liaison between Purchasing, Finance, IT, and Operations to ensure all necessary database updates are completed on time for new policy or menu rollouts.

🎯 Requirements

• Knowledge of Crunchtime software • Knowledge of basic accounting, P&L, COGS • Understanding of use case concepts • Strong computer/technology skills and proficient in Microsoft Office Suite and Visio; proficient in MS Excel, specifically VLOOKUP • Communication (oral and written), presentation and facilitation skills • Time management, prioritization, and organizational skills • Ability to solve basic problems independently • Ability to work positively with other departments and Operations (win/win) • Ability to talk and share before a group • Ability to embrace change and continuous learning.

🏖️ Benefits

• Weekly Pay and Performance bonuses • Shake Shack Meal Discounts • Exclusive corporate discounts for travel, electronics, wellness, leisure activities and more • Medical, Dental, and Vision Insurance* • Employer Paid Life and Disability Insurance* • 401k Plan with Company Match* • Paid Time Off* • Paid Parental Leave* • Access to Employee Assistance Program on Day 1 • Pre-Tax Commuter and Parking Benefits • Flexible Spending and Dependent Care Accounts* • Development and Growth Opportunities *Eligibility criteria applies