Solutions Engineer – Agents & Automation

🕒 June 30

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SHI International Corp.

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

💼 Consulting

📦 Logistics

🏭 Manufacturing

Consulting • Logistics • Manufacturing

SHI International Corp. is a leading IT solutions provider that offers a comprehensive range of hardware and software products, alongside expert services for businesses of all sizes. With over 35 years of experience, SHI specializes in software licensing, cloud transformations, cybersecurity enhancements, and IT asset management, serving both commercial and public sector markets. The company partners with a vast network of major technology brands to deliver tailored solutions that meet specific technological needs.

📋 Description

• Act as the technical SME for workforce agent solution development across Copilot Studio and Microsoft Foundry, including first-party agents, declarative agents, and custom engine agent development. • Guide SHI customers with hands-on agent solution delivery, custom DLP policies, environment and AI readiness assessment, use case identification, and governance of enterprise agent platforms. • Lead agent governance implementation: environment readiness, Power Platform environment strategy, zoned governance, prerequisite validation, platform enablement, and deployment planning across Power Platform, Azure, and related services with Power Platform Pipelines, Azure DevOps and GitHub actions (optional). • Design and implement security and compliance controls for agent solutions using Microsoft Purview (labels, DLP, eDiscovery), Microsoft Defender (threat visibility), and Microsoft Entra (identity, conditional access, least privilege). • Establish enterprise agent governance with environment strategy (DEV/UAT/PROD), managed environments, ALM/pipelines, connector governance, solution packaging, auditing, and lifecycle management for Copilot Studio agents and agent flows. • Design and implement end-to-end agent solutions using Copilot Studio, Microsoft Foundry, Azure AI Services, and the Power Platform, aligning workflows, automation, and extensibility to business needs. • Design and implement environment strategy, DLP policies for Power Platform environments, enable managed environments, create environment groups, configure Environment group rules, install and configure Power Platform pipelines for Application Lifecycle Management, extend pipelines with approval flows, install and configure Copilot Studio Kit, and provide admin training. • Define agent architectures that balance platform capabilities with custom agent logic, integrations, orchestration patterns, and automation workflows. • Implement secure and governed agent environments, including identity, data access, compliance, monitoring, and lifecycle management using Microsoft security and governance services. • Guide teams on best practices for agent design, governance, audit, evaluation, observability, and operational readiness, including analytics and feedback loops. • Collaborate with delivery teams to ensure solutions are scalable, supportable, and aligned to enterprise standards. • Develop and maintain technical assets such as reference architectures, design patterns, solution templates, and implementation guides for Copilot and agent services. • Help customers explore and adopt Frontier capabilities, including pre-built Microsoft agents and emerging agent platform features.

🎯 Requirements

• Bachelor’s degree in a technical, business, or related field, or equivalent experience. • Four or more years of experience delivering solutions on Microsoft 365, Power Platform, Azure, or related Microsoft cloud technologies, including hands-on experience with AI or agent-based solutions. • Practical experience developing production agents in Microsoft Copilot Studio or Microsoft Foundry, including first-party agent capabilities. • Experience designing or implementing declarative and embedded agents using the Power Platform, including Power Apps, Power Automate, Power Fx, and YAML. • Strong understanding of agent architecture, governance, security, and lifecycle management using Microsoft Entra, Purview, Defender, and related services. • Proven ability to act as a technical advisor and SME, guiding solution design and implementation decisions across project teams. • Broad interest or experience in applied AI concepts, including prompt design, evaluation, monitoring, and responsible AI practices. • Familiarity with design-led or human-centered approaches as they apply to technical solution design and workflow modeling. • Strong problem-solving and analytical skills, with the ability to translate business needs into scalable technical solutions. • Excellent communication skills, with the ability to explain technical concepts to both technical and non-technical audiences.

🏖️ Benefits

• Health, wellness, and financial benefits to offer peace of mind to you and your family. • Continuous professional growth and leadership opportunities. • World-class facilities and the technology you need to thrive – in our offices or yours.