Senior Merchant Implementation Manager

🕒 May 20

🏈 Alabama, Arizona, +32 more states – Remote

🏈 Alabama – Remote 🌵 Arizona – Remote 🏄 California – Remote ⛰️ Colorado – Remote 🐊 Florida – Remote 🥔 Idaho – Remote 🌽 Illinois – Remote 🌾 Iowa – Remote 🌪️ Kansas – Remote 🐎 Kentucky – Remote ⚜️ Louisiana – Remote 🦞 Maine – Remote 🎰 Nevada – Remote 🗻 New Hampshire – Remote 🏖️ New Jersey – Remote 🗽 New York – Remote 🌲 North Carolina – Remote 🏈 Ohio – Remote 🌪️ Oklahoma – Remote 🌲 Oregon – Remote 🍂 Massachusetts – Remote 🚗 Michigan – Remote ❄️ Minnesota – Remote 🏰 Missouri – Remote 🔔 Pennsylvania – Remote ⚓ Rhode Island – Remote 🌴 South Carolina – Remote 🎸 Tennessee – Remote 🤠 Texas – Remote ⛷️ Utah – Remote 🍁 Vermont – Remote ⚔️ Virginia – Remote ☕ Washington – Remote 🧀 Wisconsin – Remote

💵 $71.9k - $95.9k / year

⏰ Full Time

🟠 Senior

🛠️ Implementation Specialist

Apply Now

Find Similar Remote Jobs

Receive Emails For Remote Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

ShipBob, Inc.

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2014

🛍️ eCommerce

☁️ SaaS

💰 $200M Series E on 2021-06

eCommerce • Logistics • SaaS

ShipBob, Inc. is a comprehensive 3PL (third-party logistics) service provider specializing in e-commerce order fulfillment. They offer a full stack fulfillment platform with OMS, IMS, RMS, ERP, and analytics to automate and streamline fulfillment processes. With a focus on omnichannel and B2B capabilities, ShipBob assists businesses in selling across online and in-person channels while offering services like inventory management, customization for unique unboxing experiences, and end-to-end managed freight. Their global network enables efficient 2-day shipping across the continental US and facilitates global expansion with fulfillment centers in multiple countries. Additionally, ShipBob integrates with popular eCommerce platforms like Shopify and Amazon, supporting a wide range of industries including health, beauty, and apparel. Their technology-driven approach enhances supply chain automation, providing reliable and transparent logistics solutions worldwide.

📋 Description

• Grow with an Ownership Mindset: Champion continuous learning and innovation, tackle real problems, create tangible solutions, and drive results. • Collaborate with Peers and Leaders Alike: Work in a transparent and respectful environment where feedback flows freely. • Experience a High-Performance Culture and Clear Purpose: Achieve specific goals with shared accountability, celebrating milestones and learning from challenges. • Drive the onboarding process for new merchants joining ShipBob. • Guide merchants to configure and optimize software and fulfillment services confidently. • Swiftly address challenges and provide scalable solutions to our merchants, setting them on the path to sustained success. • Establish and maintain communication with key stakeholders to set expectations for key deliverables, timelines, and milestones. • Proactively identify potential project risks and help develop mitigation strategies. • Conduct tailored training sessions for all stakeholders based on merchant needs and specific dashboard configurations.

🎯 Requirements

• Minimum of 3-5 years of experience in Merchant Implementation, Merchant Success, or a similar role. • Excellent Project Management skills. • Keen perceptive intelligence in assessing merchant needs and driving solutions to meet those needs. • Ability to clearly articulate technical topics to a non-technical audience. • Ability to communicate effectively through verbal and written communication. • Experience collaborating cross-departmentally to deliver comprehensive solutions for merchants. • Experience with APIs, ERP and OMS systems. • Experience with E-Commerce platforms such as Shopify, BigCommerce, Magento or WooCommerce is highly preferred. • Experience in working with mid-market to enterprise merchants is highly preferred. • Bonus: Experience using Jira, Excel, PowerPoint, Monday, Salesforce, or similar tools.

🏖️ Benefits

• Medical, Dental, Vision & Basic Life Insurance • Paid Maternity/Parental Leave Program • Paid Holidays & Flexible Time Off Program • Paid Sick Leave • Wellness Days (1 day/quarter) • 401K Match • Comprehensive Benefits Package >>> https://www.shipbob.com/careers/ • See Our High-Performing Culture >>> Check us out on Instagram (@lifeatshipbob)