Epic OpTime/Anesthesia Application Support Analyst

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November 5

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Shyft6

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HR Tech • Recruitment • B2B

Shyft6 is a trusted partner for innovative companies, specializing in workforce solutions that encompass staffing and recruiting, workforce management, and human capital strategy. With over 26 years of combined experience, Shyft6 offers a comprehensive range of services including contingent workforce supplier management, recruitment process outsourcing, staff augmentation, executive search, and multi-state payroll. Their focus is on empowering organizations through effective workforce development and project management, ensuring successful delivery and skilled talent acquisition.

201 - 500 employees

Founded 2019

👥 HR Tech

🎯 Recruiter

🤝 B2B

📋 Description

• Provide day-to-day break/fix support for Epic OpTime and Anesthesia modules during and after go-live. • Triage, investigate, and resolve procedure-related and anesthesia workflow tickets, including: • Surgical case scheduling, case tracking, and preference cards • Operating room setup, case documentation, intra-op workflows, and anesthesia records • Anesthesia medication workflows and integration with MAR and pharmacy systems • OR inventory, supply charge capture, and implant/consumable management • Work within the organization’s ITSM/ticketing platform to manage, document, and prioritize tickets. • Collaborate closely with surgeons, anesthesiologists, CRNAs, perioperative nurses, surgical techs, and OR schedulers to reproduce issues and validate solutions. • Conduct root cause analysis and implement lasting fixes to reduce recurring issues and operational interruptions. • Maintain and optimize OpTime/Anesthesia build, including: • Procedure records, CPT mappings, and surgical preference cards • Anesthesia documentation templates, events, medications, and record workflows • OR scheduling configurations, room mapping, blocks, and timeout workflows • Work cross-functionally with ClinDoc, Orders, Pharmacy, Radiant, Willow, Revenue Cycle (HB/PB), Device Integration, and Interface teams for fully integrated perioperative workflows. • Participate in on-call rotations (evenings, nights, and weekends as required) during go-live stabilization. • Ensure all changes follow established change control, testing, and deployment governance. • Contribute to knowledge bases, known issues lists, and quick reference guides for OR support teams.

🎯 Requirements

• Epic OpTime and/or Anesthesia certification/accreditation or verified hands-on support experience. • 2+ years of experience supporting perioperative workflows in Epic. • At least one recent Epic go-live or major upgrade supporting surgical services. • Strong understanding of perioperative workflows, including: • Case scheduling, case documentation, and intraoperative clinical workflow • Anesthesia documentation and medication workflows • Implant and supply documentation and charge capture • Experience working with ITSM/ticketing systems in a production support environment. • Strong analytical and problem-solving skills with attention to clinical and patient safety impacts. • Excellent communication skills, especially across multi-disciplinary clinical teams. • Ability and willingness to work flexible scheduling and participate in on-call during the go-live period.