Customer Support Representative – Employee Health Insurance
Job not on LinkedIn
November 18
🇺🇸 United States – Remote
💵 $15 / hour
⏰ Full Time
🟢 Junior
💝 Customer Support
🚫👨🎓 No degree required
🦅 H1B Visa Sponsor
📋 Description
• Assist potential customers with navigating our online insurance shopping experience and obtaining quotes for their company’s health insurance options. • Work with existing customers to answer and resolve basic administrative and billing questions. • Use multiple communication channels, including phone, chat, and email, to communicate with customers. • Document customer interactions in support ticketing software. • Propose process and product solutions to improve customer experience.
🎯 Requirements
• 1-2 years of experience in customer service or sales role • Highly productive with good multitasking skills • Passion for helping people - especially when it comes to their health • Able to work in a high-volume contact center environment • Familiarity working with support ticketing and/or support CRM software tools • Fantastic oral and written communication skills • Strong desire to help small businesses and their employees navigate health insurance questions
🏖️ Benefits
• Generous stock option packages • Competitive compensation • “Take what you need” time off plan • 100% Medical, Dental, and Vision Insurance coverage • FSA plan • 401k • A values-based culture that invests in employee success
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