
11 - 50 employees
đ¤ Artificial Intelligence
đď¸ eCommerce
âď¸ SaaS
Artificial Intelligence ⢠eCommerce ⢠SaaS
Siena AI is an advanced autonomous customer service platform designed for commerce, integrating human empathy with AI to enhance customer experience. By handling over 80% of daily customer interactions, Siena AI helps companies streamline support while maintaining a consistent, empathetic brand voice across multiple channels. Siena provides real-time, omnichannel management and leverages powerful AI models for cognitive reasoning and multilingual support, transforming customer service into a strategically automated, revenue-driving function. The platform supports various integrations, allowing seamless deployment across modern commerce tools and communication channels for improved customer satisfaction and engagement.
đ September 7
đŹđ§ United Kingdom â Remote
â° Full Time
đ´ Lead
đ§âđ¨ Art Director
đť Ghost score 15%
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11 - 50 employees
đ¤ Artificial Intelligence
đď¸ eCommerce
âď¸ SaaS
Artificial Intelligence ⢠eCommerce ⢠SaaS
Siena AI is an advanced autonomous customer service platform designed for commerce, integrating human empathy with AI to enhance customer experience. By handling over 80% of daily customer interactions, Siena AI helps companies streamline support while maintaining a consistent, empathetic brand voice across multiple channels. Siena provides real-time, omnichannel management and leverages powerful AI models for cognitive reasoning and multilingual support, transforming customer service into a strategically automated, revenue-driving function. The platform supports various integrations, allowing seamless deployment across modern commerce tools and communication channels for improved customer satisfaction and engagement.
⢠Own narrative and positioning across every product launch ⢠Personally create every market-facing artifact, including landing pages, launch videos, decks, and social content ⢠Own the design system from version 3 onward ⢠Set and enforce the creative quality bar for everything shipped under the Siena name ⢠Personally ship work during the first year ⢠Build a small internal agency of two to three people across design, motion, and content over time ⢠Brief, position, and launch products without outside help ⢠Collaborate with a globally distributed team in an async-first environment ⢠Use AI tools as part of creative and production workflows ⢠Set creative direction for Siena's CX intelligence products
⢠Track record of owning creative direction, not just contributing to it ⢠Experience making final creative decisions in an agency or in-house setting ⢠Strong taste with specific, defensible opinions about quality and design ⢠Narrative thinking and a point of view on brand positioning ⢠Experience building something with AI, such as an app, prototype, or mockup ⢠Willingness to become technical enough to ship a landing page independently within one year ⢠Anti-AI attitude is disqualifying ⢠Range across disciplines or industries such as fashion, art, consumer brands, or editorial ⢠Pattern of shipping in chaotic, fast-moving environments with multiple launches in flight ⢠Portfolio required ⢠Resume/CV required ⢠LinkedIn profile required
⢠Great salary plus equity or stock grants ⢠Learning budget ⢠Premium accounts for ChatGPT, Claude, Perplexity Pro, Cursor, and Lovable ⢠Quarterly budget for new AI tools ⢠Fully distributed, remote work ⢠Async-first, low-bureaucracy work environment ⢠Autonomy and ownership of problems ⢠Direct access to founder team and direct review of work ⢠Equal employment opportunities and commitment to a diverse and inclusive workforce
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