Product Specialist

🕒 June 26

🌐 United Kingdom, Argentina, +1 more countries – Remote

🇬🇧 United Kingdom – Remote 🇦🇷 Argentina – Remote 🇪🇸 Spain – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🪄 Product Specialist

👻 Ghost score 41%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Siena AI

WebsiteLinkedInAll Job Openings

11 - 50 employees

🤖 Artificial Intelligence

🛍️ eCommerce

☁️ SaaS

Artificial Intelligence • eCommerce • SaaS

Siena AI is an advanced autonomous customer service platform designed for commerce, integrating human empathy with AI to enhance customer experience. By handling over 80% of daily customer interactions, Siena AI helps companies streamline support while maintaining a consistent, empathetic brand voice across multiple channels. Siena provides real-time, omnichannel management and leverages powerful AI models for cognitive reasoning and multilingual support, transforming customer service into a strategically automated, revenue-driving function. The platform supports various integrations, allowing seamless deployment across modern commerce tools and communication channels for improved customer satisfaction and engagement.

📋 Description

• Own a defined Siena product surface and become its resident expert • Learn the platform end to end, including agent behavior, agent collaboration, prompt engineering, configuration, and deployment • Diagnose agent behavior as a product, configuration, or customer-setup issue • Run the feedback loop to the PM by converting customer patterns into prioritized roadmap signal • Own documentation, guides, and live-chat enablement material • Run webinars and demos, support sales, and conduct market research • Work the support queue for the owned product surface as a direct source of product insight

🎯 Requirements

• Support or CS background with a track record of influencing product beyond assigned responsibilities • Ability to turn rough, unclear documents into useful documentation and enablement material • Ability to distinguish real bugs from expected behavior and identify patterns across tickets • Product-minded approach and experience influencing product or roadmap direction • Clear communication across technical and non-technical audiences • Regular use of AI tools to perform work at scale • E-commerce or DTC brand experience • Social media or community management background (bonus, not required) • Hands-on CX at scale (bonus, not required) • Conceptual understanding of APIs, Shopify themes, or prompt engineering (bonus, not required)

🏖️ Benefits

• Great salary plus equity or stock grants • Learning budget • Premium accounts for ChatGPT, Claude, Perplexity Pro, Cursor, and Lovable • Quarterly budget for new AI tools • Fully distributed, remote work environment • Async-first work culture • Real ownership and autonomy • Professional growth path into product management, product marketing, or deployment

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