Strategic Account Manager

🕒 August 11

🇬🇧 United Kingdom – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💰 Account Manager

👻 Ghost score 28%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Siena AI

WebsiteLinkedInAll Job Openings

11 - 50 employees

🤖 Artificial Intelligence

🛍️ eCommerce

☁️ SaaS

Artificial Intelligence • eCommerce • SaaS

Siena AI is an advanced autonomous customer service platform designed for commerce, integrating human empathy with AI to enhance customer experience. By handling over 80% of daily customer interactions, Siena AI helps companies streamline support while maintaining a consistent, empathetic brand voice across multiple channels. Siena provides real-time, omnichannel management and leverages powerful AI models for cognitive reasoning and multilingual support, transforming customer service into a strategically automated, revenue-driving function. The platform supports various integrations, allowing seamless deployment across modern commerce tools and communication channels for improved customer satisfaction and engagement.

📋 Description

• Own the commercial relationship end to end for a portfolio of Growth and Strategic accounts from post-onboarding through long-term growth • Build account plans, track impact with data, and hold customers and internal teams accountable • Map stakeholders, build executive relationships, and own the executive cadence • Drive renewals, independently identify and close expansion opportunities, and quantify customer ROI • Understand Siena's connected AI agent capabilities and guide customers on strategic use cases • Turn customer problems into clear problem statements and execution plans • Partner with deployment strategists and cross-functional teams • Own net dollar retention, expansion quota attainment, and executive relationship health • Travel moderately for in-person workshops, account visits, and QBRs

🎯 Requirements

• 3+ years in account management with technical, complex software • At least one independently negotiated $100k+ deal • Startup background and comfort in fast-paced, ambiguous environments • E-commerce or CX industry experience • Ability to overlap with the US East Coast because customers and the pod are US-based • Hands-on AI experience, such as building an agent, automating a workflow, or creating a tool • Enterprise experience managing complex organizations and multiple stakeholders • Experience collaborating closely with product and engineering teams • Ability to work independently and bring solutions • Experience at a native AI technology company is a bonus • Comfort with API integrations, conversation flow design, and business intelligence tools is a bonus

🏖️ Benefits

• Great salary plus equity or stock grants • Learning budget • Premium accounts (ChatGPT, Claude, Perplexity Pro, Cursor, Lovable) • Quarterly budget for new tools • Moderate travel for in-person workshops, account visits, and QBRs • Fully distributed, global team • Async-first work environment • Autonomy to solve problems without close manager oversight