Strategic Account Manager

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Siena AI

WebsiteLinkedInAll Job Openings

11 - 50 employees

🤖 Artificial Intelligence

🛍️ eCommerce

☁️ SaaS

Artificial Intelligence • eCommerce • SaaS

Siena AI is an advanced autonomous customer service platform designed for commerce, integrating human empathy with AI to enhance customer experience. By handling over 80% of daily customer interactions, Siena AI helps companies streamline support while maintaining a consistent, empathetic brand voice across multiple channels. Siena provides real-time, omnichannel management and leverages powerful AI models for cognitive reasoning and multilingual support, transforming customer service into a strategically automated, revenue-driving function. The platform supports various integrations, allowing seamless deployment across modern commerce tools and communication channels for improved customer satisfaction and engagement.

📋 Description

• You own the commercial relationship for Siena's highest-value brands: renewals, expansion, executive trust, and knowing your accounts better than anyone. • A deployment strategist owns product outcomes for the same accounts — together you're the Siena pod. • You hold your accounts to specific, measurable commercial outcomes: net dollar retention, expansion, and the strength of the executive relationship. • You own our Growth and Strategic segment accounts - not the full customer book - and work at the intersection of customer, sales, and your deployment strategist. • You'll lead commercial reviews, executive account mapping, and account planning, and run in-person workshops, account visits, and QBRs with your accounts. Expect moderate travel.

🎯 Requirements

• Startup background essential - fast-paced, ambiguous environments, comfortable wearing many hats • 3+ years in account management, CSM, or a client-facing commercial role with technical, complex software solutions • E-commerce or CX industry experience strongly preferred - customers respond better to AMs who speak their language • Demonstrated success independently renewing and expanding enterprise customers in complex, high-value accounts - owning the commercial conversation, not just supporting it. Minimum bar: negotiated at least one $100k+ deal • Enterprise experience: managed complex orgs, sold to multiple stakeholders • Experience working closely with product and engineering teams • Experience analyzing usage patterns and competitive landscapes, and translating data into actionable account strategies • Comfort operating in fast-moving, evolving environments

🏖️ Benefits

• Real ownership. You will own problems, not tasks, with the autonomy to solve them your way and the trust to do it without a manager in your inbox. • Work that ships and matters. What you build reaches real consumer brands fast. • A category we are creating. The Agent of Record is new ground, with unsolved problems and cutting-edge models, not a crowded field to compete in. • A team that respects your judgment. Globally distributed, async-first, low bureaucracy. We hire adults and treat you like one. • Great salary plus equity or stock grants. Own a piece of what you build. • Learning budget. If you are growing, so are we. • AI-fluency by default. Few places will push your work with production AI further or faster.