Manager, Customer Analytics & Insights

🕒 October 12

🤠 Texas – Remote

🤠 Texas – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

👔 Manager

👻 Ghost score 10%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Signet Jewelers

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1949

🛒 Retail

🛍️ eCommerce

👗 Fashion

Retail • eCommerce • Fashion

Signet Jewelers is the world's largest retailer of diamond jewelry, with a focus on bringing quality jewelry that expresses love and inspires trust among customers. The company owns several well-known brands such as Kay Jewelers, Zales, Jared, and Blue Nile, offering a wide range of fine jewelry and customizable designs. They emphasize sustainability and responsible sourcing in their operations. Signet aims to help people celebrate life and express love through their products while promoting human rights and preserving the environment. They have a strong market presence in the United States, Canada, and the UK.

📋 Description

• Contribute to the development of a best-in-class Customer Analytics & Insights program • Align analytics work with marketing, brand, and overall growth goals • Develop recommendations based on customer performance data • Partner with brands and analytics peers to provide actionable insights from multiple datasets • Execute strategic and tactical analyses using tool-based analytics and coding languages • Produce visualizations and communicate customer insights throughout the organization • Manage team deliverables, coach and develop talent, and provide strategic and technical direction • Lead organization, execution, and storytelling of strategic analysis projects • Manage resources for analysis deliverables while contributing to analysis directly • Align reporting deliverables with brand goals and strategic priorities • Build and maintain recurring Tableau reports and dashboards for customer KPIs and engagement metrics • Translate data findings into actionable summaries and presentations for brand stakeholders • Coach and mentor teams in creating compelling connections and insights • Perform data quality checks and document data sources, reporting logic, and definitions • Track projects and provide clear updates to leaders and teams • Share learnings and customer insights across brand families

🎯 Requirements

• Bachelor’s degree in relevant field or equivalent work experience • Bachelor’s degree or 5+ years of customer analytics experience • 3+ years experience in data analytics, coding languages, and data wrangling tools • Primary knowledge of the CJA data model, customer transaction dataset, and clickstream (digital) data • Experience with SQL, SAS, Python, Alteryx, and AWS • Experience with Tableau and data visualization • Ability to translate data into actionable insights • Ability to create compelling visualizations and data storytelling via PowerPoint or other deliverable mediums • Strong verbal and written presentation skills, including presenting to senior leadership teams • Ability to take initiative and ownership to move projects forward • Team-oriented mindset with ability to give direction and collaborate across internal teams • Creative problem-solving skills • Commitment to building strong relationships • Ability to manage time effectively and balance multiple tasks

🏖️ Benefits

• People-first company culture • Diversity, inclusion and equity initiatives • Career development opportunities • Coaching and talent development opportunities

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