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Customer Success Manager

đŸ”„ 3 hours ago

đŸ‡ȘđŸ‡ș Europe – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

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Logo of SimScale

SimScale

51 - 200 employees

Founded 2012

☁ SaaS

đŸ€ B2B

đŸ€– Artificial Intelligence

💰 $29.2M Series C - SimScale on 2021-10

SaaS ‱ B2B ‱ Artificial Intelligence

SimScale is a cloud-native, AI-native engineering simulation platform that brings multiphysics computational simulation (fluid dynamics, structural mechanics, thermodynamics, electromagnetics, and more) to engineers via an accessible web interface. It combines high-fidelity solvers, Physics AI for instant prediction, and agentic Engineering AI to automate and orchestrate CAE workflows (setup, execution, evaluation, and documentation). SimScale positions itself as a SaaS platform for teams to scale simulation, accelerate R&D and product development, enable real-time digital twins, and democratize simulation across industries.

📋 Description

‱ Act as a trusted advisor to VP, Directors, Executives and Engineering Champions ‱ Own the end-to-end commercial health of your customer cohort ‱ Lead Strategic Business Reviews (SBRs) and QBRs ‱ Proactively identify 'at-risk' accounts ‱ Serve as the 'Voice of the Customer' internally ‱ Leverage automation and CS best practices

🎯 Requirements

‱ A Bachelor’s degree in Engineering (Mechanical, Aerospace, or similar) ‱ 5+ years in a high-growth SaaS environment ‱ Proven track record of carrying a quota ‱ Exceptional communication skills ‱ Comfortable with CRM data (Salesforce/HubSpot) ‱ A 'team-first' mentality

đŸ–ïž Benefits

‱ Diversity, Equity and Inclusion at SimScale ‱ Autonomy to build your own strategy

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