Strategic Customer Success Manager – Italian Speaking

🕒 May 19

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Synthesia

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2017

🤖 Artificial Intelligence

☁️ SaaS

🤝 B2B

🔥 Funding within the last year

💰 $200M Series E - Synthesia on 2025-10

Artificial Intelligence • SaaS • B2B

<Synthesia> Synthesia is a SaaS AI video platform that enables businesses to create studio-quality videos without cameras, microphones, actors, or studios by using AI avatars and synthetic voiceovers. The platform supports 160+ languages, one-click translation/localization, an AI screen recorder, brand management, collaboration and analytics, and enterprise-grade security (SOC 2 Type II, GDPR). It’s marketed primarily to teams and enterprises for training, sales enablement, marketing, knowledge management and internal communications, helping companies scale video production while reducing time and cost.

📋 Description

• Reporting to the AVP of Customer Success and focusing on Italian accounts in Europe - you are energetic, driven, and care deeply about the success of our customers • As a Strategic Customer Success Manager, you will drive Synthesia’s future growth by building relationships with clients and turning them into happy users • You will be helping educate clients on a totally new way to create video content, and work very closely with sales to create a cohesive onboarding experience for new users • You are capable of engaging in business-level and technical conversations at multiple levels of the organisation, including the C-suite • Ideal for an individual who wants to expand their career with a fast-growing software company

🎯 Requirements

• Customer-facing experience in Customer Success Management / Client Service / Account Management / Technical Account Management / Implementation or similar ideally in B2B SaaS • Experience in managing a Book of Business along with KPIs • A track record in managing risk, forecasting, and identifying growth opportunities • Establishing a trusted advisor relationship with our clients, driving value from Synthesia products and services • Successfully onboarding new clients and building key relationships in the first critical months and beyond • Coordinating and leading regular client check-ins with clear outcomes on client health and opportunities with senior stakeholder attendance • Light video editing using the Synthesia platform • Retention and growth of our enterprise clients • Ensuring ROI and value is understood by clients, proactively looking for risks and opportunities • You need to be fluent in Italian and English • You are based in Europe - can sit remote.

🏖️ Benefits

• A hybrid setting where you can work from our London office in Soho. • A competitive salary + stock options in our fast-growing Series E start-up. • Paid parental leave entitling primary caregivers to 16 weeks of full pay, and secondary 5 weeks of full pay • 25 days of annual leave + public holidays in the country where you are based. • Cycle to work scheme (London). • Regular socials and company retreats + and regular tasty lunches! • Private Medical Insurance (Medical History Disregarded basis) including mental health support, dental & vision, cashback and gym discounts. • A generous referral scheme. • Pension contribution/salary sacrifice. • Work from home set up. • A huge opportunity for career growth as you’ll help shape a market-defining product.