Customer Success Manager

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SINGU

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2009

☁️ SaaS

SaaS

SINGU is an AI-powered CAFM (computer-aided facility management) and CMMS (computerized maintenance management) software platform for real estate and property teams. It centralizes building and portfolio operations — work orders, preventive and predictive maintenance, equipment and inventory management, inspections, tenant experience, vendor and bid management, and ESG/utility data collection — and adds an AI layer (SINGU AI) that reads inspection reports, flags equipment risk, pre-fills work orders, captures equipment from photos, and answers portfolio questions in plain language. The platform targets facility managers, property managers, owners and asset managers, ESG officers and service providers across industries such as retail, office, logistics and facility/property management. SINGU recently announced the acquisition of QRmaint.

📋 Description

• Own the customer relationship and experience – be the strategic partner and trusted advisor to our UK Customers, providing insights, best practices, and proactive guidance that ensures they're thriving and achieving their goals with Micad. • Conduct strategic account management – lead regular check-ins, business reviews, and performance assessments with key accounts, ensuring alignment between customer objectives and our solutions. • Become a product expert – develop deep knowledge of our platform to guide customers on best practices, unlock hidden value, identify new use cases, and ensure they're maximizing the full potential of Micad's capabilities. • Work cross-functionally – collaborate seamlessly with Sales, Product, Engineering, and Marketing, serving as the voice of the customer internally and advocating for improvements that enhance user experience. • Shape the future of CX at SINGU – help us build a Customer Success team that's the best in Europe by continuously gathering customer feedback, analysing trends, and driving meaningful change.

🎯 Requirements

• Proven customer success experience – you have a track record in customer success, account management, or similar client-facing roles (ideally in SaaS, technology, or B2B), with strong problem-solving skills and the ability to manage multiple accounts while keeping customers at the heart of everything you do. • Excellent communicator and relationship builder – you're empathetic, connect easily with people, build trust quickly, and can translate complex ideas into clear guidance. • A growth mindset with contagious energy – you thrive in fast paced environments, and are always looking for ways to improve both yourself and how we do things. • Goal driven and self-motivated – you don't wait for tasks; you create them and chase them down. You take full ownership of your work. • Data-driven and technically proficient – you're comfortable with CRM software (e.g., Vitally, Jira, Zoho) and customer success tools, can analyse customer metrics to drive improvements.

🏖️ Benefits

• Permanent contract with competitive yearly salary up to £65,000, based on your experience. • A collaborative, no-micromanagement culture — we trust you to deliver. • Part of a fast-scaling, international group redefining how real estate is managed.