Customer Success Manager

🕒 August 20

🚗 Michigan – Remote

🚗 Michigan – Remote

💵 $78k - $90k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

🏆 Customer Success

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 3%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

SkySpecs

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2015

⚡ Energy

☁️ SaaS

🚗 Transport

💰 $80M Series D on 2022-05

Energy • SaaS • Transport

SkySpecs is a company focused on enhancing the efficiency and management of renewable energy assets, particularly in the wind energy sector. It provides innovative technologies and services such as autonomous drone inspections, blade asset management, condition monitoring, and performance analytics tailored for wind farm operators. The company's offerings help optimize performance, manage risk, and reduce downtime for wind turbines. SkySpecs’ proprietary software, Horizon, supports not only blade asset management but also financial aspects of renewable energy projects.

📋 Description

• Build strong customer relationships and understand customer needs • Serve as a strategic partner to wind and solar asset owners and operators and internal partners • Act as the primary liaison between customers and Inspection Services, Finance, Sales, Engineering, and Marketing • Facilitate meetings between customers and multiple internal departments • Understand, translate, and execute customer contracts, including NDAs and project scheduling • Review and execute proposals for existing customers with emergency inspection needs • Maintain and update Salesforce and sales reports • Lead web demonstrations to educate customers on product features • Identify operational pain points and connect customers to upsell and cross-sell opportunities • Understand, draft, and deliver customer reports • Meet consistently with Priority 2 and 3 customers • Travel up to 2% and attend meetings at the Ann Arbor headquarters two times per year • Attend team meetings primarily in the US Eastern timezone if working remotely

🎯 Requirements

• 4-year degree • 2 years or more of Customer Success experience • Strong critical thinking and independent problem-solving skills • Ability to analyze, evaluate, and interpret information objectively • Ability to have challenging conversations and constructively navigate customer issues • Proficient active listening skills • Commitment to quality customer service and ability to resolve customer grievances • Organized and attentive to detail, with ability to catch one's own mistakes • Proficient in public speaking • Excellent written and verbal communication skills • Startup or tech experience is a bonus • Experience using Salesforce is a bonus • Wind/renewable energy background is a bonus • Currently located in the United States • Legally authorized to work in the United States for this employer now and in the future without visa sponsorship • Availability for standard Monday–Friday core hours, 8:30 AM–5:30 PM • Availability for occasional evening customer calls • Availability for a once-per-month weekend on-call rotation, 8:00 AM–5:00 PM during assigned weekends, with laptop and cell phone active

🏖️ Benefits

• Discretionary annual bonus eligibility • Remote work option or work from the SkySpecs Ann Arbor headquarters, depending on candidate location and preference • Reciprocal schedule flexibility for occasional evening customer calls • Reciprocal schedule flexibility for work encountered during assigned on-call weekends • Up to 2% travel, including travel to the Ann Arbor headquarters two times per year • No financial support for relocation (explicitly stated as unavailable)