Product Success Support Engineer

Job not on LinkedIn

October 28

🌵 Arizona – Remote

Although this job is listed in Arizona, this company may be open to hiring remote in other states.

🏄 California – Remote

Although this job is listed in California, this company may be open to hiring remote in other states.

+27 more states

🌵 Arizona – Remote 🏄 California – Remote ⛰️ Colorado – Remote 🐊 Florida – Remote 🌺 Hawaii – Remote 🌽 Illinois – Remote 🌪️ Kansas – Remote 🦬 Montana – Remote 🎰 Nevada – Remote 🏖️ New Jersey – Remote 🌶️ New Mexico – Remote 🗽 New York – Remote 🌲 North Carolina – Remote 🌲 Oregon – Remote 🦀 Maryland – Remote 🍂 Massachusetts – Remote 🚗 Michigan – Remote ❄️ Minnesota – Remote 🏰 Missouri – Remote ⚓ Rhode Island – Remote 🎸 Tennessee – Remote 🤠 Texas – Remote ⛷️ Utah – Remote 🍁 Vermont – Remote ⚔️ Virginia – Remote ☕ Washington – Remote ⛰️ West Virginia – Remote 🧀 Wisconsin – Remote

💵 $100k - $130k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Support Engineer

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Slingshot Aerospace

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Aerospace • Artificial Intelligence • Security

Slingshot Aerospace is a leading AI and data-driven platform focused on optimizing satellite operations and enhancing space traffic coordination for operators worldwide. Renowned for its innovative solutions in space domain awareness, Slingshot Aerospace provides advanced tools for space security, defense missions, training, and market analysis. The company's comprehensive offerings include space object tracking, AI-driven training agents, and astrodynamics services. Through its Global Sensor Network and sophisticated data fusion techniques, Slingshot transforms disparate space data into actionable insights, improving operational efficiency and reducing risks in an increasingly complex orbital environment. Trusted by government and commercial space operators, Slingshot Aerospace is committed to making the space domain safe, sustainable, and secure for future generations.

51 - 200 employees

Founded 2020

🚀 Aerospace

🤖 Artificial Intelligence

🔐 Security

💰 $25.2M Grant on 2022-03

📋 Description

• Serve as the main point for technical and customer issues, collaborating with Engineering, QA, Product, and Security to diagnose and resolve incidents and automate process and systems. • Operate at the intersection of technical engineering and customer support, providing hands-on troubleshooting and delivery execution while products continue to evolve and mature. • Combine strong technical problem-solving with a service-oriented mindset, ensuring customer issues are understood, resolved, and communicated clearly. • Partner with Engineering, Product, and QA teams to stabilize developing systems and improve reliability as Slingshot’s platforms grow in maturity and scale. • Support and maintain live environments, proactively identifying improvements in product stability, automation, and user experience. • Maintain satisfactory NPS and metrics. • Manage and resolve customer and internal support workflows using enterprise tools such as Jira, Zendesk, or similar systems, supporting R&D, Growth and Slingshot for smooth end to end work streams and delivery. • Support software delivery, onboarding, and access provisioning through IAM platforms (Okta, Keycloak, Auth0), ensuring secure and compliant account management. • Use APIs and automation to streamline account setup, configuration, and integration processes across Slingshot platforms. • Validate and troubleshoot REST/GraphQL APIs for performance, reliability, and backward compatibility. • Integrate systems across the product and support stack (ticketing, repositories, IAM, billing) to improve visibility and scale operations. • Contribute to monitoring and observability, reviewing alerts and metrics to detect and address issues early. • Partner with Security and Compliance teams on incident response, vulnerability reviews, and secure delivery. • Create and maintain internal and customer-facing documentation, playbooks, and troubleshooting guides. • Collaborate with QA and R&D to validate releases, ensuring compliance and performance before deployment. • Provide feedback to Product and Engineering, translating customer insights into technical and process improvements. • Maintain audit-ready documentation aligned with CMMC 2.0, NIST 800-171, FedRAMP, and ITAR/EAR standards. • Document delivery and support needs across the company.

🎯 Requirements

• 3–6 years of experience in technical support, delivery engineering, or QA operations for SaaS, Data or complex software systems. • Hands-on experience with IAM platforms (Okta, Keycloak, Auth0) and knowledge of secure access control. • Strong understanding of API testing and automation, including REST/GraphQL, Postman, or equivalent frameworks. • Proficiency in at least one scripting language (Python, Bash, or JavaScript) for workflow automation. • Familiarity with enterprise support, issue-tracking, and version-control tools (e.g., Jira, Zendesk, GitHub, Intercom or similar). • Excellent troubleshooting, documentation, and cross-functional communication skills. • Ability to manage multiple priorities in a fast-paced, compliance-driven environment.

🏖️ Benefits

• Must be eligible to obtain or maintain US Government Security Clearance • Preference given for active TS Clearance