Integration Support Engineer

September 18

Apply Now

Receive Emails with Similar Jobs

SmarterDx

WebsiteLinkedInAll Job Openings

Artificial Intelligence • Healthcare Insurance

SmarterDx is a company that specializes in clinical AI, offering solutions to improve hospitals' revenue integrity and quality metrics. By analyzing 100% of patient charts, SmarterDx's proprietary AI algorithms identify differential diagnoses that may otherwise be missed, providing a significant boost to revenue opportunities for hospitals. Their services enhance clinical documentation integrity (CDI) by flagging clinical evidence with missing diagnoses or diagnoses lacking associated evidence, thereby ensuring compliance and streamlined workflows. SmarterDx prides itself on delivering immediate results and high customer satisfaction, thanks to its AI-driven insights which save time for CDI teams performing repetitive tasks.

11 - 50 employees

🤖 Artificial Intelligence

⚕️ Healthcare Insurance

💰 $6M Seed Round on 2022-04

📋 Description

• Prioritize a quick response and consistent delivery on SLAs to ensure and exceed user satisfaction. • Maintain detailed system documentation, including interface specifications, data flow diagrams, and integration architecture. • Support and improve technical support workflows and documentation; help develop repeatable strategies and playbooks. • Improve integration methods by sharing client feedback and new technology trends. • Proactively monitor integration health to detect and resolve issues before they impact clients. • Manage and troubleshoot integration errors and downtime events. • Manage client communication on downtimes, integration defects and integration errors. • Act as liaison between Customer Operations and Engineering—escalating complex issues, building better workflows and identifying product improvements. • Triage and assign incoming requests. • Efficiently troubleshoot and resolve customer inquiries while upholding customer-centric values; communicate via ticketing system and phone. • Ensure compliance with industry regulations and data security best practices.

🎯 Requirements

• Experience supporting the integration support function, including responding to proactive monitoring systems, following incident resolution and client communications SOPs, coordinating cross-functional teams, delivering on SLAs, and helping develop SOPs and playbooks. • 2+ years experience in EHR healthcare integration (technical) roles, with hands-on experience in at least two of: database extracts, HL7v2 interfaces, and FHIR (required). • Hands-on experience with SQL and troubleshooting complex data integration issues. • Demonstrated ability to manage technical challenges with a hands-on approach, independently or collaborating with engineering teams. • Strong communication skills with the capacity to translate complex technical issues for non-technical stakeholders. • A proactive self-starter with an ownership mindset. • Nice to have: Certification in integration engines (Mirth Connect, Epic Bridges, etc) or healthcare interoperability standards (HL7v2, FHIR, etc). • Nice to have: Experience with Epic revenue cycle modules, Epic Clarity, Epic Chronicles reporting, or Cerner CCL. • Nice to have: Familiarity with hospital revenue cycle management (RCM) and clinical charge capture processes.

🏖️ Benefits

• Medical, Dental & Vision – Comprehensive plans with leading insurance providers, covering 90-100% of your premiums and 70-90% for dependents, depending on the plan. • One Medical Membership – Free membership included if you enroll in a SmarterDx medical plan. • Paid Parental Leave – Up to 12 weeks of paid leave for birth or adoption. • Remote-First Team – Work from anywhere in the U.S. • $400 home office reimbursement stipend. • Unlimited PTO & 10 Holidays – 4 floating holidays included. • Learning & Development Budget – $500 per year (prorated) for courses, books, and resources. • 401(k) with Traditional & Roth Options – Tax-advantaged retirement savings through Empower. • Equity • Minimal Bureaucracy – Fast-moving, high-impact environment. • Incredible Teammates – Work alongside smart, supportive, mission-driven colleagues.