SMA Support Services
B2B âą Telecommunications
SMA Support Services is a BPO and virtual assistant/call center provider that specializes in outsourcing operational tasks for home remodeling and restoration companies. They offer tailored services including 24/7 inbound and outbound call handling, virtual assistants for administrative work, insurance workflow management for roofers, accounting and operations support, process audits, and implementation assistance to help contractors scale. The company emphasizes quality through continual training, dedicated QA, and industry-specific expertise for roofing, siding, windows, solar, kitchens, and other home improvement trades.
201 - 500 employees
Founded 2019
đ€ B2B
đĄ Telecommunications
Client Support Specialist
Job not on LinkedIn
November 5
đ”đ Philippines â Remote
đ” â±31.4k / year
â° Full Time
đĄ Mid-level
đ Senior
đ Customer Support
SMA Support Services
B2B âą Telecommunications
SMA Support Services is a BPO and virtual assistant/call center provider that specializes in outsourcing operational tasks for home remodeling and restoration companies. They offer tailored services including 24/7 inbound and outbound call handling, virtual assistants for administrative work, insurance workflow management for roofers, accounting and operations support, process audits, and implementation assistance to help contractors scale. The company emphasizes quality through continual training, dedicated QA, and industry-specific expertise for roofing, siding, windows, solar, kitchens, and other home improvement trades.
201 - 500 employees
Founded 2019
đ€ B2B
đĄ Telecommunications
đ Description
âą Handle client inquiries effectively and professionally âą Ensure quality service delivery in appointment setting âą Utilize communication tools to assist clients âą Maintain documentation for client interactions âą Collaborate with team members to enhance service quality
đŻ Requirements
âą At least 3 years in the BPO industry âą Excellent English communication and multitasking skills âą Appointment setting background and other similar roles is a PLUS âą Preferably with a background in Customer Service âą Willing to work graveyard and can start training immediately âą Has an existing home office setup with a conducive work environment âą Computer or laptop with specs of at least core i5 or higher/7th gen or newer, or its AMD equivalent, 12 - 16GB RAM, functional camera, industry âą Excellent noise-canceling headset, and dual monitor âą A stable internet connection with at least 25 Mbps upload and download âą Back-up power/internet is a plus
đïž Benefits
âą Long-term/full-time position âą 5,000 Client Deployment Allowance âą Pay begins on day 1 of training âą HMO âą Loyalty Investment Fund âą Memorial Plan âą Paid Leaves âą Attendance and performance-based incentives âą Quarterly In-person Team-Buildings âą Annual Company Outing âą Annual Year-End Party âą Annual Performance Review âą 13th-month pay âą Government-mandated benefits âą Career Advancement Opportunities
Apply NowSimilar Jobs
November 5
Customer Support Agent providing behind-the-scenes tech support for an Australian mortgage software company. Responsible for account provisioning, user assistance, and workflow updates in a remote setting.
November 4
User Support Specialist ensuring Airalo provides excellent service and maintains high customer satisfaction. Assisting support teams with installation, troubleshooting, and decision-making stages.
November 1
Customer Experience Manager leading high-performing team for customer service at MaryRuthâs. Overseeing process improvements, talent acquisition, and customer satisfaction initiatives.
đ”đ Philippines â Remote
đ” â±1.3M - â±1.4M / year
đ° Private Equity Round on 2021-08
â° Full Time
đĄ Mid-level
đ Senior
đ Customer Support
October 31
Sales and Customer Support Associate assisting customers with inquiries via phone, email, and chat. Driving sales through product knowledge and relationship building while ensuring seamless service.
đ”đ Philippines â Remote
â° Full Time
đą Junior
đĄ Mid-level
đ Customer Support
đ«đšâđ No degree required
October 31
Supports the organizationâs visa requirements by managing Subclass 408 visa applications accurately and in compliance. Engaging with applicants and Department of Home Affairs for timely processing.