Sales Development Representative

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July 1

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SMDigital USA

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B2B • Marketing • Digital Agency

SMDigital USA is an award-winning international digital agency known for its talented team of over 220 professionals committed to creating innovative digital solutions. The company places a strong emphasis on fostering a positive work environment, offering flexibility and growth opportunities, and maintaining a healthy work-life balance for its global team. With offices in Miami, New York, Shanghai, Medellin, Spain, the Philippines, and Panama, SMDigital specializes in areas such as customer service, web development, SEO, social media management, and more, relying on a team of experts primarily based in the Philippines.

51 - 200 employees

🤝 B2B

📋 Description

• We are seeking a results-driven and relationship-focused Sales Development Representative to support the launch of Arvios' marketing initiatives. • This role involves qualifying prospects for our premium staff augmentation services, educating potential clients about the benefits of our embedded partnership model, and setting high-quality discovery calls for our CEO. • You'll be the first voice prospects hear from Arvios, representing our commitment to relationship-first business development. • Conduct professional phone calls to prospects who complete our "Staffing Challenge Assessment." • Use our systematic scoring framework to qualify leads for 3-person minimum team commitments. • Assess prospect infrastructure readiness, including SOPs, training capabilities, and decision-making authority. • Verify budget allocation and timeline for staffing solutions. • Document detailed qualification notes in our Kartra CRM system. • Educate prospects on WHY Arvios delivers superior results compared to traditional BPO providers. • Articulate HOW our embedded partnership model reduces costs and improves operational efficiency. • Address common objections about outsourcing, quality, and communication concerns. • Build rapport and trust through professional, consultative conversations. • Schedule high-quality discovery calls with our CEO for qualified prospects only. • Provide comprehensive prospect briefings, including pain points, infrastructure assessment, and qualification scores. • Maintain detailed prospect tracking with all qualification attempts in Kartra CRM. • Update lead scores, qualification status, and comprehensive conversation notes.

🎯 Requirements

• Excellent verbal and written English communication with professional phone presence • Proven ability to conduct consultative conversations and handle objections professionally • Experience building rapport quickly and representing premium service offerings • Strong listening skills to identify prospect pain points and infrastructure challenges • Confidence in discussing initial staffing investment and business ROI • BPO/Staffing Industry Experience Strongly Preferred - understanding of outsourcing challenges and benefits • Previous experience in B2B lead qualification, inside sales, or customer service • Familiarity with call center operations, customer service challenges, or staff augmentation • Understanding of business operations and staffing pain points • Experience overcoming objections related to outsourcing or offshore services • Experience with CRM systems (Kartra experience preferred but not required) • Comfortable with lead scoring systems and qualification frameworks • Proficiency with Zoom, email management, and calendar coordination • Strong internet research skills and database management • Ability to learn and utilize sales automation tools effectively • High persistence and resilience in qualifying challenging prospects • Strong organizational skills with attention to detail in CRM documentation • Empathy for business owners dealing with staffing challenges and operational inefficiencies • Self-motivated with the ability to work independently in a remote environment • Professional demeanor when representing Arvios' premium positioning • Personal experience with offshore team management or remote workforce coordination preferred • Previous experience selling staff augmentation, BPO services, or business process solutions preferred • Familiarity with healthcare compliance, financial services, or legal industry operations preferred • Understanding of small business challenges with hiring, training, and employee retention preferred • Experience with consultative selling vs. transactional qualification approaches preferred • Remote work experience with demonstrated self-management capabilities preferred

🏖️ Benefits

• Comprehensive benefits package including Arvios Cares program participation • Rapid Career Development: Potential advancement to Account Executive role as the sales team expands • Opportunity to shape qualification processes and sales methodology as Arvios scales • Deep training in the staff augmentation industry and premium service positioning • Access to the Arvios Leadership Development Academy for high performers • Exposure to operations, client success, and business development functions