Technical Support Assistant

Job not on LinkedIn

🔥 0 minutes ago

🇬🇧 United Kingdom – Remote

⏱ Part Time

🟡 Mid-level

🟠 Senior

📞 Support Engineer

👻 Ghost score 15%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Smedley Group

WebsiteLinkedInAll Job Openings

11 - 50 employees

☁️ SaaS

SaaS

Smedley Group is a company that leverages F1 technology to provide rapid solutions to complex problems. They operate in the realm of desktop computing software products, focusing on innovative approaches to tackle challenges efficiently.

📋 Description

• Provide remote solutions, guidance and advice for technical and operational queries raised during karting events • Diagnose and resolve kart reliability issues • Diagnose and resolve hardware issues affecting technical event equipment • Diagnose and resolve software issues • Guide the team through the late customer arrivals process • Respond to regulatory queries • Monitor and update issue tickets • Assist customers via the Customer Experience Lead in accessing FKL platform services • Run battery health reports, complete checklists and monitor event status using bespoke systems • Escalate unresolved issues to senior FKL team members or relevant third-party support • Manage event operations and guide event teams through essential processes and procedures • Record and monitor issues and resolutions to support continuous event development

🎯 Requirements

• Able to provide your own laptop, phone and reliable high-speed internet connection • Capable of working independently and remotely • Process driven and guided by standardised procedures • Logical problem solver • Good IT proficiency • Can work under pressure and prioritise issues • Good communication and interpersonal skills • Ability to guide, mentor and support event staff in busy periods • Ability to maintain good situational awareness with multiple events simultaneously • Some technical knowledge of electric powertrains or go karts • Data analysis skills • Availability to work at least 2 weekends per month with UK and US events

🏖️ Benefits

• Weekend remote work arrangement • Opportunity to grow with the business and develop your career as the organisation scales • Inclusive workplace culture supporting diversity and respecting, empowering, and valuing all team members