Technical Support Specialist – IT/Network, Security Products, CT Technology

Job not on LinkedIn

October 18

🦌 Connecticut – Remote

Although this job is listed in Connecticut, this company may be open to hiring remote in other states.

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Support Engineer

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Smiths Group plc

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Engineering • Energy • Security

Smiths Group plc is a pioneering company that has been at the forefront of engineering for over 170 years, focused on creating a safer, more efficient, and better-connected world. The company operates through four divisions: John Crane, which specializes in mission-critical technologies for the energy sector; Smiths Detection, a leader in threat detection and security screening; Flex-Tek, which provides high-performance solutions for fluid movement and temperature management; and Smiths Interconnect, which develops advanced connectivity solutions for secure data transfer. Smiths Group is committed to sustainability and engineering a better future by addressing global challenges such as climate change, safety, and data connectivity.

10,000+ employees

Founded 1851

⚡ Energy

🔐 Security

📋 Description

• Handling complex technical inquiries to support field service regionally and, where applicable, globally • Coordinating, supporting and executing complex commissioning and service projects for new products and technologies • Independently handling technical escalations from regional and global service environments • Systematic and structured documentation of incidents and solutions • Identifying patterns (e.g., geographical, technological) in relevant inquiries by analyzing documented cases and, in close cooperation with Product Support, developing sustainable, cost-effective solutions • Planning, designing and implementing the introduction of new tools and methods • Initiating change requests in collaboration with Service Management and Product Support • Writing and updating articles in knowledge bases • Creating schedules and workflows and integrating them into the overall plan if required • Providing global support to service teams by participating in remote support • Technical leadership of the installation team • Ensuring solution documentation using current methodologies and transferring knowledge to local, regional or global service teams

🎯 Requirements

• Completed vocational training in electronics • Additional qualification/training in IT with a focus on networking • Several years of experience with complex networks and integration of electronic systems • Several years of experience with Linux (server/client) and firewall configuration • Experience working with databases • Very good communication skills in German and English; additional languages are an advantage • Confident user of standard software such as MS Office • Willingness to travel internationally up to 30%

🏖️ Benefits

• 30 days of vacation • Flexible working hours with the option to work remotely part-time • Company canteen with a wide selection and rotating meals at subsidized prices • Excellent social benefits (e.g., job bike [JobRad], travel subsidy, capital-forming benefits (VWL), company pension scheme, vacation and Christmas bonuses) • Diverse development opportunities and a broad range of online training • Intensive, thorough and hands-on onboarding • An innovative and dynamic team that supports each other • An interesting and varied set of tasks for people who enjoy taking responsibility