RVP, Priority Support Engineering

🔥 3 minutes ago

🇬🇧 United Kingdom – Remote

⏰ Full Time

🔴 Lead

📞 Support Engineer

🇬🇧 UK Skilled Worker Visa Sponsor

This company has sponsored UK Skilled Worker visas in the past.

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Snowflake

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 2012

💼 Consulting

📣 Marketing

Consulting • Marketing • Cloud Computing

Snowflake is a cloud-based data-warehousing company that provides a platform for data storage, processing, and analytics. It allows businesses to store data in a centralized location and perform complex queries and analytics on that data efficiently. Snowflake is designed to handle a wide range of data workloads and can scale dynamically to meet the needs of growing businesses.

📋 Description

• Own paid support offerings end-to-end for the designated EMEA region • Lead regional Designated Support Engineer teams and customer engagements through AI-augmented ways of working • Build technical and executive relationships with strategic customers • Own customer satisfaction, retention, and post-sales delivery against scope, SLAs, and outcomes • Lead proactive advisory support including architectural reviews, risk assessments, and recurring-issue root-cause analysis • Collaborate with reactive support leadership on escalations, case load, response-time performance, and incident trends • Identify workload adoption risks, consumption blockers, and architectural opportunities to expand customer value • Own executive sponsorship and customer narratives for at-risk paid-support accounts • Own the regional paid-support sales cycle and go-to-market motion • Position programs, scope customer fit, influence commercial proposals, and drive attach, expansion, and renewal conversion • Define and operationalize handoffs from pre-sales and custom engagements into post-sales production support • Communicate pipeline activity to Global Support and regional Sales leadership • Own regional revenue targets for paid support programs • Build, hire, and lead the regional Priority Support organization • Recruit and develop talent; coach front-line managers • Communicate demand and coverage needs to Resource Management and Delivery • Establish weekly forecasts, monthly business reviews, and quarterly customer outcome reviews • Contribute to paid-support policies, procedures, pricing input, and packaging • Monitor team performance and provide coaching, counseling, and motivation • Develop AI-augmented engagement delivery, predictive workload analysis, and AI-driven customer insights • Demonstrate Snowflake product knowledge and advise on platform architecture, adoption, migration, performance, and cost • Track KPIs including revenue, consumption growth, retention, customer outcomes, proactive engagement coverage, hiring, and team delivery quality

🎯 Requirements

• 10+ years in enterprise customer-facing roles • Track record leading a paid support, premium services, designated technical advisory, or signature success-style organization, or selling and positioning technical solutions to enterprise customers in a senior field role at a cloud, data, or SaaS company • Proven ownership of a revenue target tied to attach, expansion, or renewal • 5+ years of leadership experience managing a multi-layered organization in a high-growth SaaS or cloud environment • Demonstrated ability to coach front-line managers • Knowledge of data warehousing, data management, analytics, AI, and/or cloud computing • Experience selling and positioning technical solutions to enterprise customers and managing commercial targets with cross-functional teams • Experience operating within or leading organizational transformation • Executive-level communication and customer-facing presence • Comfort presenting technical solutions and business impact to C-level audiences • Comfortable with Salesforce or other leading CRM tools • Experience leading teams or customer engagements using AI-native or AI-augmented approaches • Ability to articulate how AI augments human advisory and evolve operating models • Strongly preferred: experience launching or scaling designated engineer, solutions architect, TAM, or premium support programs • Strongly preferred: internal Snowflake field experience with regional Sales VP relationships and technical-solution customer wins • Strongly preferred: program, project, and process management skills • Ability to maintain customer confidentiality and comply with Snowflake data security requirements

🏖️ Benefits

• Snowflake confidentiality and security standards training/requirements • No specific benefits or compensation extras stated in the posting