Head of Account Management

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August 8

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GR8 Tech

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Gaming • SaaS

GR8 Tech is a leading provider of B2B iGaming solutions. It specializes in offering customizable software platforms for online gambling businesses, focusing on enhancing player experience and operational efficiency. GR8 Tech's comprehensive offerings include a full-featured sportsbook, online casino solutions, CRM systems tailored for iGaming, and secure payment gateways. The company emphasizes technology innovation and infrastructure to support emerging markets and multi-currency and multi-language operations, ensuring global reach. GR8 Tech is committed to security and has obtained several certifications to meet industry standards. With solutions ranging from platform customization to comprehensive risk management, GR8 Tech is poised to empower iGaming businesses for success.

501 - 1000 employees

🎮 Gaming

☁️ SaaS

📋 Description

• Designing and executing customer lifecycle management framework, including onboarding, satisfaction measuring, upselling, retention, and win-back; • Documenting and tracking customer journeys and touchpoints; • Introducing account segmentation and planning resource allocation; • Developing and running onboarding and account development programs; • Defining and aligning customer success policies and processes; • Implementing customer satisfaction tools and loyalty initiatives; • Managing business reviews and internal SLAs with escalation mechanisms; • Creating sales targets and contributing to revenue planning; • Driving training, internal collaboration, and executive client engagement; • Contributing to general management and cross-functional initiatives.

🎯 Requirements

• 3+ years of relevant management experience; • Excellent communication skills and high EQ; • Advanced English and Russian proficiency; • Strong focus on execution, attention to detail with proven ability to work under stress and in tight deadlines; • Solid track record in B2B sales, account management and executive roles in gambling, IT, telco, finance, business services; • Exceptional focus on problem solving; • Ability to lead and be an internal Voice of Customer; • Ability to manage diverse international remote teams.

🏖️ Benefits

• An annual fixed budget that you can use based on your needs and lifestyle. You decide how to allocate it: • Sports – gym, yoga, or any activity to keep you active; • Medical – insurance and wellness services; • Mental health– therapy or coaching support; • Home office – ergonomic furniture, gadgets, and tools; • Languages – courses to improve or learn new skills. • Parental support with paid maternity/paternity leave and monthly childcare allowance; • 20+ vacation days, unlimited sick leave, and emergency time off; • Remote-first setup with full tech support and coworking compensation; • Regular team events – online, offline, and offsite; • Learning culture with internal courses, career development programs, and real growth opportunities.