Customer Success Manager

🕒 May 15

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Social Discovery Group

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 20 years

🌍 Social Impact

📱 Media

Social Impact • Media • Entertainment

Social Discovery Group is the world's largest group of social discovery companies, focused on solving the problems of loneliness, isolation, and disconnection through digital reality. With 500 million users across 150 countries, the group boasts over 60 global communication and entertainment platforms. Employing a team of 1200 professionals, the company organizes events that unite a global community of professionals and provides career opportunities for individuals seeking ambitious challenges.

📋 Description

• Consulting customers on questions related to our websites • Working timely, speedily, and effectively with customer requests • Resolving all customer issues with the goal of customer retention • Promoting websites to customers upon opportunity • Maintaining a high level of service quality

🎯 Requirements

• You are fluent in English (Japanese, Spanish, Chinese would be considered a benefit) • Experience working with international customers • Fast typing skills in English • Ability to absorb large volumes of information • Psychologically analyze people and be sensitive to their emotions • Navigate through difficult situations and adapt to fluctuating circumstances • Provide professional solutions to complicated cases • Stress resistant, energetic, and initiative-driven • Can provide outstanding quality service

🏖️ Benefits

• Vacation 28 calendar days per year • 7 wellness days per year • Bonuses up to $5000 for recommending successful applicants • 50% payment for professional training, international conferences and meetings • Corporate discount for English lessons • Health benefits, up to $1000 compensation for health insurance or doctor's fees • Equipped workplace and necessary equipment provided by the company • Reimbursement of workplace costs up to $1000 gross once every 3 years • Internal gamified gratitude system for bonuses and team building activities