Tier 3 IT Helpdesk Support Technician, MSP Experience Required

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October 11

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Sole Hire

WebsiteLinkedInAll Job Openings

Recruitment • B2B

<Sole Hire> is a US- and Canada-focused HR and recruitment firm that provides end-to-end talent solutions and HR services to employers. The company offers direct hire, recruiting-as-a-service (RaaS), executive search, temporary staffing, contractor placement (1099), and outplacement/job-seeker support programs. Additional services include HR consulting and outsourcing, performance management, compensation & benefits, employee engagement, learning & development, diversity & inclusion training, investigations, corporate training, and recruitment program development. Sole Hire supports military transitions, offers discounts to veterans, women, small and minority-owned businesses, and focuses on partnering with organizations to deliver customized hiring and HR solutions.

1 - 10 employees

Founded 2016

🎯 Recruiter

🤝 B2B

📋 Description

• Serve as the primary escalation point for complex technical issues across client environments. • Provide advanced support for Microsoft 365, Active Directory, and Windows Server (2016/2019/2022). • Manage and troubleshoot DNS, DHCP, VPN, and firewall configurations. • Perform system maintenance, patching, and monitoring to ensure compliance and uptime. • Support both Windows and macOS users in hybrid cloud environments. • Utilize RMM and PSA tools (e.g., ConnectWise, Datto, NinjaOne, or Atera) for monitoring and documentation. • Assist with onboarding and offboarding, including device provisioning and account management. • Collaborate with project teams on migrations, implementations, and infrastructure upgrades. • Mentor and guide Tier I and II technicians to improve service quality and consistency.

🎯 Requirements

• 7+ years of progressive IT support experience, with at least 2 years in a Tier II or higher MSP environment. • Strong knowledge of Windows Server administration and Active Directory management. • Expertise in Microsoft 365 administration, Intune, and Azure AD. • Solid understanding of networking protocols (DNS, DHCP, TCP/IP, LAN/WAN). • Experience using RMM and PSA tools (ConnectWise, Datto, NinjaOne, etc.). • Excellent problem-solving, documentation, and customer service skills. • Experience supporting macOS environments a plus. • Relevant certifications (CompTIA Network+, Security+, Microsoft MCSA/MCP) preferred. • Must be authorized to work in the United States.

🏖️ Benefits

• Medical, Dental, and Vision Insurance • 401(k) Retirement Plan • Paid Time Off (PTO) • Flexible Remote Work Environment • Professional Growth Opportunities in a Remote-First MSP