Field Service Representative

🔥 12 hours ago

🇬🇧 United Kingdom – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Solenis

WebsiteLinkedInAll Job Openings

10,000+ employees

🍽️ Food & Beverage

💼 Consulting

📦 Logistics

Food & Beverage • Consulting • Logistics

Solenis is a leading provider of specialty chemical solutions and services aimed at improving industrial operations and sustainability practices. The company serves various markets, including food & beverage processing, agriculture, pulp & paper, and oil & gas. Solenis is known for its innovative chemistries, advanced monitoring and control systems, and expert support, which enhance operational efficiencies and sustainability for its clients. With a focus on water treatment and process improvements, Solenis helps industries reduce costs, improve productivity, and attain environmental goals through bespoke solutions and consulting services.

📋 Description

• Provide exceptional service to key strategic and national accounts • Follow tailored service plans to ensure customer satisfaction • Deliver comprehensive training sessions to client teams • Conduct on-site audits to assess performance and adherence • Monitor product effectiveness and suggest improvements • Minimize downtime using remote diagnostics and tools • Work closely with National and Internal Account Teams to align on service objectives • Identify opportunities for upselling and cross-selling and share insights with sales teams • Maintain detailed records and reporting using Salesforce • Support customers in the Glasgow & Edinburgh and surrounding regions through expert training and on-site support • Ensure the effective use of cleaning chemicals and equipment

🎯 Requirements

• Excellent communication and active listening skills • Strong problem-solving abilities and attention to detail • Proactive mindset and commitment to continuous improvement • Confidence to work independently and as part of a team • Proven track record in customer service or a field-based service role • Technical proficiency and IT literacy, particularly with Excel and Salesforce • Experience in the cleaning, hygiene, or related industries preferred • Full UK driving license required

🏖️ Benefits

• Competitive salary and compensation package • Comprehensive benefits • Professional growth and development opportunities • Inclusive, supportive workplace culture • Diversity & Inclusion • Flexibility & Well-being • Respect & Collaboration • Safety & Security • Long-term career development • Employee engagement and satisfaction • Work-life balance and flexibility • Positive and safe working environment