Onsite Client Training Consultant

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August 1

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Solera, Inc.

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Transport • AI • SaaS

Solera, Inc. is a provider of data-driven and AI-enabled solutions for vehicle lifecycle management, fleet management, vehicle repairs, and claims processing. Solera offers a comprehensive suite of services that cater to the needs of dealers, insurers, repair shops, and fleet operators, utilizing advanced analytics to streamline processes and improve efficiency. Their services include vehicle tracking, claims automation, repair database management, and fleet intelligence, among others. With vast amounts of data and strong industry partnerships, Solera aims to enhance business outcomes for their clients across the automotive sector.

5001 - 10000 employees

Founded 2005

🚗 Transport

☁️ SaaS

📋 Description

• Design route/distribution/telematics solutions to meet customer needs using product functionality, integration capabilities, and custom offerings. • Provide consulting services to the assigned projects as required including product functional consulting, business process re-engineering, engineering analysis, customization requirements, product installation, data conversion requirements and product validation. • Participate and engage in working sessions with customers to understand and clarify requirements. • Configuration and training of the applications within customer’s environment. • Liaising between the Customer, Project Managers, and Technical Consultants to identify & clarify requirements and configuration. • Continue to improve knowledge of Solera's Fleet products, quality standards, industry and technology to better serve the internal and external customers. • Engage in scoping efforts with sales and scope projects in the pre-sales process. • Resolve technical and customer problems, escalating issues and inquiries when necessary. • Perform best practices analysis and consult with customers and PS management on increasing ROI. • Interact with customers in a professional manner, including proper handling of customer complaints. • Respond to customer email inquiries in a professional manner. • Mentor implementation consultant team members on implementation consulting and PS activities.

🎯 Requirements

• Bachelor's Degree in Business, Engineering, Computer Science or equivalent • 7+ years of experience of delivering large transformation programs, utilizing high-performing teams. • Technical requirements gathering or business analysis experience, ideally in Fleet or Logistics markets, able to ‘think out of the box’ to deliver value solutions to customers. • Excellent customer facing skills, collaboration, and communication. • Commercially aware and able to support sales opportunities to deliver best results with least cost. • Strong interpersonal skills, able to build relationships within the Professional Services team, passionate about collaborating and communicating with internal and external stakeholders. • Meticulous attention to detail. • Experience of technical implementations/integration project and configuration • Proficiency in Microsoft Office Suite