Sales Support Specialist

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October 3

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SolutionCX

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B2B • Enterprise • SaaS

SolutionCX is a Business Process Outsourcing (BPO) company that specializes in managing customer experience (CX) and back-office operations for businesses. With a global footprint and a team of experts, SolutionCX provides a range of services including virtual assistant support, bookkeeping, data entry, CAD design, graphic design, and web development. The company is dedicated to enhancing operational efficiency and customer satisfaction while helping businesses grow by offering innovative and cost-effective solutions.

51 - 200 employees

Founded 2019

🤝 B2B

🏢 Enterprise

☁️ SaaS

📋 Description

• Support the solar sales team by managing documentation and ensuring accurate data entry in CRM systems. • Act as a key point of contact for sales representatives during the pre-installation process, addressing questions and providing timely updates. • Collaborate closely with sales reps to review contracts and ensure all necessary information is collected for project hand off. • Coordinate with internal departments (design, permitting, and project management) to track the status of each sale and ensure smooth transitions. • Maintain accurate and up-to-date customer records, sales reports, and pipeline data in CRM and sales tracking tools. • Assist in qualifying leads, scheduling site assessments, and gathering customer utility data and documentation. • Communicate clearly and professionally with sales reps and dealer organizations to provide a high-quality customer experience.

🎯 Requirements

• 1-2 years of administrative, customer service, or sales support experience preferred; experience in solar, construction, or home services is a plus. • Strong verbal and written communication skills; confident interfacing with reps and internal teams. • Familiarity with CRM systems (e.g., Salesforce, HubSpot) and basic Microsoft Office/Google Workspace tools. • Highly organized with strong data accuracy and follow-through. • Comfortable juggling multiple priorities in a fast-paced, deadline-driven environment. • Committed to delivering a responsive and positive customer experience. • Collaborative, adaptable, and eager to support cross-functional teams. • Bonus: Experience in solar proposal software (e.g., Aurora, Solo) or permitting systems is a plus.

🏖️ Benefits

• Work From Home Set-up • Complete Government-Mandated Benefits – SSS, PhilHealth, and Pag-IBIG • Night Differential & Holiday Pay • 13th-Month Pay Bonus • HMO (Health Card) Coverage • Accident Insurance • Paid Leave Entitlements • Quarterly Perfect Attendance Incentives • Company-Sponsored Events – Team building, employee engagement programs, and more • Awards & Recognition Programs to celebrate outstanding performance