Customer Success Manager

🕒 August 12

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

👻 Ghost score 19%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Sonatype

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2008

🔒 Cybersecurity

☁️ SaaS

💰 $80M Private Equity Round on 2018-09

Cybersecurity • Software • SaaS

Sonatype is a leader in software composition analysis (SCA) and software supply chain management. The company provides solutions to automate software supply chain security, build centralized components, control open source risks, and simplify software bill of materials (SBOM) compliance. Sonatype offers tools such as Nexus Repository, Repository Firewall, Lifecycle, and SBOM Manager, which help developers deliver quality code securely and manage vulnerability risks. Sonatype integrates with numerous tools and languages, supporting dev, security, and ops teams to ensure secure deployments. The company is recognized for its end-to-end software supply chain solutions that leverage artificial intelligence to predict and intercept malicious components, enhancing security across industries such as financial services and technology.

📋 Description

• Lead structured customer motions to accelerate onboarding success, adoption, and time-to-value • Connect Sonatype capabilities to customer outcomes and success criteria, translating intent into measurable next steps • Provide proactive guidance on best practices, pitfalls, and practical steps for customer success • Monitor customer health and progress, identify risk signals, and drive mitigation actions • Operate in a scaled engagement model using telemetry, usage signals, customer intelligence, and lifecycle milestones • Use repeatable engagement approaches across the customer portfolio • Document insights, actions, and outcomes for continuity and internal coordination • Partner with Sales, Sales Engineering, Support, Product, and Services to orchestrate expertise • Capture and share customer feedback, patterns, and friction points • Use GenAI to improve customer preparation, follow-up, success planning, messaging, and internal summaries • Increase customer adoption, measurable outcomes, renewal confidence, expansion opportunities, advocacy, and referenceability

🎯 Requirements

• Must be a US civilian • 4–6 years of experience in Federal Customer Success, Technical Account Management, Solutions Consulting, Support Engineering, or similar customer-facing roles directly supporting US government customers • Experience working with civilian agencies, DoD, or Intelligence Community customers • Ability to navigate stakeholders including government employees, contractors, and systems integrators • Technical aptitude in modern software development lifecycles, including DevOps, CI/CD, artifact management, and OSS governance/security • Strong customer-facing communication skills to educate, influence, and lead structured conversations at tactical, operational, and strategic levels • Ability to prioritize, focus, and execute consistently across a portfolio • Demonstrated ownership, bias for action, and disciplined management of multiple priorities • Experience in FedRAMP, air-gapped, or regulated environments preferred • Experience with State, Local, and Education customers preferred • Experience with software supply chain management preferred • Strong GenAI fluency and demonstrated use of AI tools preferred

🏖️ Benefits

• Diversity & Inclusion Working Groups • Parental Leave Policy • Paid Volunteer Time Off (VTO)