Account Manager

November 21

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Sonova Group

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Healthcare • Biotechnology • Consumer Hearing

Sonova Group is a global leader in innovative hearing care solutions, providing a range of products including personal audio devices, hearing aids, cochlear implants, and audiological care services. Established in 1947 and headquartered in Stäfa, Switzerland, Sonova operates through multiple business units such as Hearing Instruments and Audiological Care, alongside well-known brands like Phonak and Unitron. With a presence in over 100 countries, Sonova is dedicated to improving the lives of those with hearing loss through advanced technology and comprehensive care.

10,000+ employees

Founded 1947

🧬 Biotechnology

📋 Description

• Maintain and support existing accounts in assigned open territories, ensuring continuity of service and consistent product utilization • Provide training—virtual or in-person—on product fittings, fine-tuning, software, and clinical best practices • Partner closely with Inside Sales, Trainers, Regional Directors, and Key Account Managers to align on business needs and maintain territory objectives • Build and sustain strong customer relationships through active communication, needs analysis, and solution-oriented support • Ensure all customer interactions, trainings, and follow-ups are accurately documented in Salesforce and compliant with internal processes • Maintain sales performance across assigned accounts, meeting activity expectations and supporting funnel progression until territories are backfilled • Represent the brand at regional or national events as needed while completing administrative tasks such as expense reporting and compliance documentation

🎯 Requirements

• Bachelor’s degree required; Master’s or AuD preferred • Strong knowledge of hearing-instrument technology, fittings, and clinical practices with experience supporting patients independently • Excellent communication and virtual engagement skills, with the ability to build rapport and maintain strong customer relationships • Highly organized, accountable, and action-oriented, with the ability to manage multiple accounts across varied regions • Comfortable collaborating cross-functionally within Sales, Training, Inside Sales, and Marketing teams • Proficiency with CRM systems (Salesforce preferred) and Microsoft Office; able to document interactions with accuracy and consistency • Prior experience in hearing healthcare or business consulting, and experience fitting Phonak technology, preferred but not required

🏖️ Benefits

• Medical, dental and vision coverage* • Health Savings, Health Reimbursement, Flexible Spending/Dependent Care Accounts • TeleHealth options • 401k plan with company match* • Company paid life/ad&d insurance • Additional supplemental life/ad&d coverage available • Company paid Short/Long-Term Disability coverage (STD/LTD) • STD LTD Buy-ups available • Accident/Hospital Indemnity coverage • Legal/ID Theft Assistance • PTO (or sick and vacation time), floating Diversity Day, & paid holidays* • Paid parental bonding leave • Employee Assistance Program (24/7 mental health support hotline, 5 company paid counseling sessions and more) • Robust Internal Career Growth opportunities • Tuition reimbursement • Hearing aid discount for employees and family • Internal social recognition platform