Technical Account Manager II

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September 28

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Sony Interactive Entertainment

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Gaming • Hardware • Telecommunications

Sony Interactive Entertainment is a prominent division of Sony Corporation responsible for the PlayStation brand and family of products and services. It designs, produces, and sells hardware and software for gaming consoles such as the PlayStation 5, PlayStation 4, and PlayStation VR2. Sony Interactive Entertainment also offers a range of digital services including PlayStation Plus, an online subscription service that provides access to a vast library of games and exclusive content. The company is heavily involved in the development and publishing of video games, offering popular titles like Horizon Forbidden West and Gran Turismo 7. Additionally, it supports indie game developers and hosts live competitive gaming events, contributing significantly to the gaming industry's ecosystem.

10,000+ employees

Founded 1994

🎮 Gaming

🔧 Hardware

📡 Telecommunications

📋 Description

• Lead partner relationships and collaborate with other groups around the world to build consistency in our approach to service. • Bridge the technical and business aspects of development by partnering internally with Global Developer Technology Group (GDTG) engineers and business account management teams. • Meet regularly with assigned accounts/partners to proactively identify project risks, support needs, and opportunities. • Build long-term collaborative relationships with technical decision-makers and influencers. • Maintain strong ownership of the accounts & titles, prioritizing and helping to ensure resolution of issues as they arise. • Collect partner feedback and champion that within PlayStation. • Recommend and promote standard methodologies to licensed partners. • Provide onsite support and training; contribute to training events, postmortems, and advisory panels.

🎯 Requirements

• Engineering experience with hands-on exposure to game SDKs and ability to understand their content. • Understanding of general development pipelines for games. • Excellent communication (written and verbal) and interpersonal skills with an eye toward providing excellent customer support. • Familiarity with development tools and ability to quickly familiarize with new deeply technical projects in development. • The ability to operate with little to no supervision at partner sites, providing a professional and useful service to our partners. • Willing to travel and coordinate with leverage technical expertise in other groups to tackle issues at hand. • Undergraduate degree or equivalent experience in the industry. • Proficiency in English and Korean or Japanese languages. • Technical knowledge of the PlayStation platform (preferred). • Direct console game development experience, i.e., contributed to the launch of a console title in a technical capacity (preferred). • Familiar with working with a globally distributed group (preferred). • Experience working with external partners (preferred).