Technical Support Engineer - NSG, Bilingual English and Spanish

July 30

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Sophos

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Cybersecurity • SaaS

Sophos is a leading cybersecurity company that specializes in protecting businesses against advanced cyber threats. The company offers a comprehensive suite of security solutions, including endpoint protection, managed detection and response (MDR), network security, and cloud security. With a prevention-first approach, Sophos aims to stop ransomware and other cyber threats before they cause harm. Sophos provides services such as threat research, security training, and operational support to ensure robust defense against cyberattacks. Their solutions cater to various industries including finance, healthcare, government, manufacturing, and retail. The Sophos Central platform delivers centralized security management, integrating seamlessly with existing IT infrastructure to enhance security posture.

1001 - 5000 employees

Founded 1985

🔒 Cybersecurity

☁️ SaaS

💰 Post-IPO Equity on 2021-08

📋 Description

•   Sophos is a global leader and innovator of advanced security solutions for defeating cyberattacks. The company acquired Secureworks in February 2025, bringing together two pioneers that have redefined the cybersecurity industry with their innovative, native AI-optimized services, technologies and products. •   Sophos is now the largest pure-play Managed Detection and Response (MDR) provider, supporting more than 28,000 organizations. •   In addition to MDR and other services, Sophos’ complete portfolio includes industry-leading endpoint, network, email, and cloud security that interoperate and adapt to defend through the Sophos Central platform. •   Sophos sells all these solutions through reseller partners, Managed Service Providers (MSPs) and Managed Security Service Providers (MSSPs) worldwide, defending more than 600,000 organizations worldwide from phishing, ransomware, data theft, other every day and state-sponsored cybercrimes. •   The solutions are powered by historical and real-time threat intelligence from Sophos X-Ops and the newly added Counter Threat Unit (CTU). •   Sophos is headquartered in Oxford, U.K. More information is available at www.sophos.com. •   As a Technical Support Engineer, you will have the opportunity to support our customers and learn cutting-edge technologies in the dynamic software security space.

🎯 Requirements

•   A bachelor’s degree or technical diploma in Computer Science, Electronic Engineering, Computer Engineering, or related field •   3+ years’ experience in the IT field, including experience as a Systems/Network Administrator, or a technical support role supporting Systems/Network administrators •   Experience with security products, such as Firewalls, IPSec, IDS/IPS, Anti -Spam, Anti-Virus, Web Security proxies, Email Security filters, VPNs •   Experience with Linux operating systems through the command line level •   Experience with Active Directory (or any LDAP variant) group policy configuration and deployment •   Experience with cloud virtualization such as Amazon AWS or Microsoft Azure •   The ability to work with complex problems where analysis of situations or data requires a review •   Excellent verbal and written communication skills, inspiring confidence while leading customers through the steps to resolve issues via phone, and email

🏖️ Benefits

•   Sophos operates a remote-first working model, making remote work the primary option for most employees. However, some roles may necessitate a hybrid approach. Please refer to the location details in our job postings for further information. •   Our people – we innovate and create, all of which are accompanied by a great sense of fun and team spirit •   Employee-led diversity and inclusion networks that build community and provide education and advocacy •   Annual charity and fundraising initiatives and volunteer days for employees to support local communities •   Global employee sustainability initiatives to reduce our environmental footprint •   Global fitness and trivia competitions to keep our bodies and minds sharp •   Global wellbeing days for employees to relax and recharge •   Monthly wellbeing webinars and training to support employee health and wellbeing