Sourcefit
B2B • SaaS • Recruitment
Sourcefit is a leading business process outsourcing company with headquarters in the Philippines and offices in the Dominican Republic, Armenia, Madagascar, and South Africa. Founded in 2009, Sourcefit specializes in providing custom offshore and nearshore staffing solutions across various industries including IT, Finance, Healthcare, Retail, and more. They focus on offering efficient and cost-effective BPO services such as telesales, customer support, content moderation, IT support, web development, and more. Sourcefit is committed to building long-term value for organizations through customized, efficient, and integrated offshore staffing solutions.
1001 - 5000 employees
🤝 B2B
☁️ SaaS
🎯 Recruiter
Technical Support Representative
Job not on LinkedIn
3 days ago
Sourcefit
B2B • SaaS • Recruitment
Sourcefit is a leading business process outsourcing company with headquarters in the Philippines and offices in the Dominican Republic, Armenia, Madagascar, and South Africa. Founded in 2009, Sourcefit specializes in providing custom offshore and nearshore staffing solutions across various industries including IT, Finance, Healthcare, Retail, and more. They focus on offering efficient and cost-effective BPO services such as telesales, customer support, content moderation, IT support, web development, and more. Sourcefit is committed to building long-term value for organizations through customized, efficient, and integrated offshore staffing solutions.
1001 - 5000 employees
🤝 B2B
☁️ SaaS
🎯 Recruiter
📋 Description
• Provide end user support by responding to technical inquiries and troubleshooting technical issues. • Communicate with customers to quickly get to the root cause of their problem and provide timely and accurate feedback. • Conduct follow-ups with customers to ensure that their problem has been resolved to their satisfaction. • Utilize ticketing system (Freshdesk) to track customer issues and resolutions. • Document all customer interactions to maintain a comprehensive history of customer cases. • Perform other ad-hoc tasks as needed.
🎯 Requirements
• A degree in Information Technology or related field. • At least 1-2 years of experience providing support within a Microsoft environment. • Excellent English communication skills, with the ability to communicate complex technical concepts to non-technical customers. • Experience with a ticketing system, preferably Freshdesk. • Ability to quickly learn and adapt to new technologies and processes. • Strong people skills, with the ability to build positive relationships with customers. • Strong problem-solving skills, with the ability to identify and resolve technical issues efficiently and effectively.
🏖️ Benefits
• Work from home • Flexible work arrangements • Professional development opportunities
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