CRM & Loyalty Manager – Maternity Cover

🕒 May 30

🏢🏡 London – Hybrid

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏆 Customer Success

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Space NK

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 1993

💄 Beauty

🛒 Retail

🛍️ eCommerce

💰 Private Equity Round on 2001-12

Beauty • Retail • eCommerce

Space NK is a luxury beauty retailer that specializes in offering a curated selection of skincare, makeup, haircare, fragrance, and wellness products from renowned brands. With stores located in the UK, US, and Europe, Space NK provides a personalized shopping experience while showcasing a wide range of trending beauty products, exclusive brands, and expert editorial content to guide customers in their beauty journeys.

📋 Description

• Ownership of external brand relationships across the Data Sharing Programme. Lead on conversations with both prospective and active brand partners. • Work in partnership with Buying teams on Joint Business Planning process for the brands, incorporating CRM & Loyalty. • Project management of multiple activations across multiple brands from ideation through to execution, launch, and reporting. • Drive supplier income in line with agreed business targets. • Partner closely with the Customer Insights Manager to present comprehensive data-driven campaign action plans to brand partners. • Turn brand insights into innovative campaigns that drive growth for both our business and our brands. • Owns and deliver loyalty initiatives for our top-tier customers, driving engagement, retention, and lifetime value. • Analyse customer behaviour and engagement to develop communication strategies that maximise annual spend and retention across the customer lifecycle. • Optimise campaign ROI, identifying efficiencies at every opportunity. • Manage end-to-end campaign execution via our customer data platform (Optimove) to create customer segments, build campaign flows and produce post-campaign reports. • Support improvement in key business metrics, including loyalty programme sign-up rate, second purchase rate, year-on-year retention rate and customer lifetime value. • Manage and develop the CRM & Loyalty Coordinator.

🎯 Requirements

• 4-5 years+ relevant CRM and/or marketing experience. Agency backgrounds welcome. • Strong presentation skills • Strong project management skills • Experience in customer loyalty strategies • Previous experience in managing CRM strategies at each stage of the customer lifecycle • Results driven marketer; comfortable with handling data sets • Previous experience working cross-departmentally • Experience managing external stakeholders • Experience in line management • Understanding of: customer databases and permissions, including GDPR response-driven design, copy and creative on-brand marketing communications

🏖️ Benefits

• Excellent team player; possessing the ability to build, foster and nurture strong relationships • Strong collaboration skills • Natural ability to think creatively and outside the box • Self-confident with good presentation skills and the ability to influence at senior level • Ability to work in a fast-paced environment • Strong attention to detail, analytical thinking and business acumen • You will be results driven and commercially aware • You will be self-motivated, pro-active and demonstrate strong organisational skills