Partnership Account Manager

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November 12

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SphereCommerce, LLC

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Healthcare Insurance • Fintech • SaaS

SphereCommerce, LLC is a company specializing in providing cloud-based software and payment solutions, primarily geared towards the healthcare sector. They offer integrated payment and software experiences to streamline the healthcare collection and revenue cycle processes. With a strong focus on payment security, SphereCommerce has established a reputation for excellence in healthcare technology and services. They partner with major healthcare systems and third-party applications to improve patient payment, check-in, and engagement, offering flexible payment options such as PayPal and Venmo to enhance user experience. As part of Waud Capital Partners' portfolio, they emphasize digital transformation in payment solutions and are known for their customer support and large integration partner ecosystem, including collaborations with systems like EHR and PMS.

201 - 500 employees

⚕️ Healthcare Insurance

💳 Fintech

☁️ SaaS

📋 Description

• Engage with customers daily to answer questions, respond to questions and issues, evaluate for escalations, initiate follow-up on leads, and set up new accounts. • Provide daily comprehensive support to sales strategy and success by working with internal teams to ensure a smooth onboarding process for merchants. • Manage sales application preparation and submission through underwriting approval (assisting with any pended applications as needed). • Assist with pricing requests, contract reviews, and basic contract support in coordination with senior team members. • Prepare detailed reports containing relevant information for the team. • Attend meetings as required with sales staff, marketing, product team, technical personnel, and others to discuss product information, sales goals, and inter-departmental coordination efforts.

🎯 Requirements

• A broad understanding of Credit Card Payments and Merchant Acquiring • Self-motivated, flexible, and proactive • Customer-service oriented with excellent communication skills (verbal, written, and presentation). • Ability to prioritize projects and tasks to ensure timely delivery. • Broad understanding of SaaS solutions • Dynamic team player who can wear multiple hats and pivot quickly. • A self-starter and willing to learn and grow. • Accountable and has a strong sense of ownership. • Tech-savvy and comfortable learning new systems quickly. • Positive and can work at all levels within an organization. • Experience in the payments industry strongly preferred • Bachelor’s Degree or equivalent work experience in related field. • 2-4+ years’ experience in a sales environment • Ability to plan and execute strategies and initiatives to promote profitability. • Demonstrable project management experience • Experience with CRMs

🏖️ Benefits

• Health Care Plan (Medical, Dental & Vision) • Retirement Plan (401k, IRA) • Life Insurance (Basic, Voluntary & AD&D) • Paid Time Off (Vacation, Sick & Public Holidays) • Short Term & Long Term Disability • Training & Development • Work From Home • Wellness Resources