Customer Experience Enablement Specialist – Trainer

🔥 0 minutes ago

🇬🇧 United Kingdom – Remote

💵 £42k - £60k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 0%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Spotnana

WebsiteLinkedInAll Job Openings

201 - 500 employees

✈️ Travel

💼 Consulting

🚗 Transport

Travel • Consulting • Transport

Spotnana is a technology company revolutionizing the travel industry through its Travel-as-a-Service platform. This innovative platform offers businesses and leisure travelers a comprehensive suite of services including online booking, travel management, and real-time analytics. Spotnana's offerings are designed to enhance travel experiences, enabling self-service trip changes and integrating with various service providers for a seamless journey. The company emphasizes sustainability and cost savings, catering to corporations and travel management companies seeking modern solutions that break away from traditional travel technology limitations.

📋 Description

• Deliver training for clients, TMC partners, travel agents, company administrators, and internal teams across implementations, product launches, and ongoing education • Create and maintain presentations, guides, videos, job aids, exercises, and other learning resources • Partner with Product, Engineering, QA, Implementation, Customer Success, and Operations to understand new functionality and identify training needs • Ensure enablement materials accurately reflect the product experience • Support client and TMC readiness through train-the-trainer programs, customized training, post-go-live support, and ongoing education • Gather learner and client feedback, identify recurring questions and workflow challenges, and improve training programs and materials • Deliver mostly virtual training with occasional travel for in-person client training sessions • Participate in interviews including a brief training presentation and final panel interview

🎯 Requirements

• Experience in the travel industry, corporate travel, travel agency operations, travel technology, or a related environment • Strong understanding of travel booking and agent workflows • Hands-on experience with Amadeus • Knowledge of GDS and/or NDC workflows • At least 3 years of experience delivering instructor-led, virtual, or client-facing training and facilitating sessions for varied audiences • Experience creating training materials, presentations, documentation, videos, job aids, or other learning resources • Experience using AI tools for content creation, script development, and training/documentation workflows • Ability to learn complex product functionality and translate it into clear, practical training and documentation • Strong written and verbal communication, presentation, facilitation, and organizational skills • Ability to work independently and collaborate effectively with clients, partners, and cross-functional teams

🏖️ Benefits

• Annual performance bonus • Company equity • Pre-tax and ROTH 401(k) options via Fidelity with up to a 4% company match • Comprehensive medical, dental, vision, life, and disability benefit plans effective on hire date • 100% coverage of employee premiums and 85% coverage of eligible dependents • Pre-tax flexible spending accounts for health, dependent care, and commuter expenses • Flexible PTO • 10 company holidays • End-of-year company shutdown • Up to 26 weeks of parental leave • Monthly cell phone/internet stipend • IATAN travel membership • Pet insurance • Financial wellness tools • Calm app access

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