Senior Program Manager, Payer Operations

🕒 October 29

🇺🇸 United States – Remote

💵 $97k - $113.5k / year

⏰ Full Time

🟠 Senior

📋 Program Manager

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Spring Health

WebsiteLinkedInAll Job Openings

501 - 1000 employees

💼 Consulting

🛡️ Insurance

🏥 Healthcare

Consulting • Insurance • Healthcare

Spring Health is a comprehensive mental health solution designed for employers and health plans. It utilizes Precision Mental Healthcare to deliver personalized mental health support by matching individuals with the right care, whether it's digital support, meditation exercises, coaching, therapy, or medication. By partnering with leading organizations, Spring Health aims to improve mental health accessibility and outcomes, reduce employee turnover, and enhance productivity. Trusted by over 4,500 organizations, the company provides an evidence-based approach that has been proven to deliver positive clinical and financial results.

📋 Description

• Track open payer issues end-to-end, ensuring ownership, visibility, and accountability through resolution • Improve RCM efficiency and effectiveness to increase revenue performance and improve experiences for Alma providers and clients • Connect stakeholders, subteams, and workflows across internal operations teams • Serve as primary operational contact for BD counterparts and coordinate payer requirements and claims, roster, complaints, and escalation issues • Participate in payer calls with the Business Development Team to drive RCM discussions and resolve issues • Monitor payer requirements and mergers, mobilizing internal teams to implement changes proactively • Track and report RCM performance by payer, surface trends and risks, and drive improvement • Deliver portfolio RCM performance improvements, payer performance goals, on-time payer initiatives, payer health assessments/business reviews, and stakeholder satisfaction

🎯 Requirements

• Experience in healthcare operations and understanding of insurance claims and payer relationships • Strong cross-functional collaboration skills without direct authority • Highly organized, with a track record of managing complex, multi-stakeholder projects from kickoff through launch • Ability to work comfortably in ambiguity and proactively identify next steps • Clear communication skills for distilling operational complexity for internal partners and external payer contacts • Detail-oriented and data-driven, with ability to monitor performance metrics and translate them into action

🏖️ Benefits

• Offers Equity • Health, Dental, Vision benefits start on your first day at Spring • One Medical accounts • HSA and FSA plans, with Spring contributing up to $1K for HSAs depending on plan type • Employer sponsored 401(k) match of up to 2% • Yearly allotment of no-cost visits to the Spring Health network of therapists, coaches, and medication management providers for you and your dependents • Competitive paid time off policies including vacation, sick leave and company holidays • Parental leave of 18 weeks for birthing parents and 16 weeks for non-birthing parents after 6 months tenure • Access to Noom, a weight management program • Fertility care support through Carrot, plus $4,000 reimbursement for related fertility expenses • Access to Wellhub for fitness, mindfulness, nutrition, and sleep • Access to BrightHorizons sponsored child care, back-up care, and elder care • Up to $1,000 Professional Development Reimbursement a year • $200 per year donation matching

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