VIP Account Manager

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September 4

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STAFFVIRTUAL

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B2B • Outsourcing • Business Process Outsourcing

STAFFVIRTUAL is an American-owned business process outsourcing (BPO) company with offices in the United States and the Philippines, founded in 2009. The company specializes in building high-performing customer support, back-office, and IT teams tailored to the needs of various businesses, from startups to Fortune 500 companies. Their outsourcing solutions enable clients to scale operations, enhance profitability, and reduce manpower costs, all while maintaining a strong focus on quality and customer satisfaction.

501 - 1000 employees

Founded 2009

🤝 B2B

📋 Description

• Act as the main point of contact for VIP and high-value players. • Build and maintain strong, long-term relationships to drive loyalty. • Provide proactive and personalized support to enhance the player experience. • Monitor player activity to identify engagement and retention opportunities. • Work with internal teams to resolve issues quickly and effectively. • Handle VIP concerns with professionalism, discretion, and care.

🎯 Requirements

• Experience in VIP account management, hospitality, or similar roles managing high-value clients. • Excellent communication and interpersonal skills. • Strong customer-first mindset with a professional and discreet approach. • Background in online gaming or sports betting is a plus, but not required. • Familiarity with CRM systems or customer support tools is an advantage.

🏖️ Benefits

• Competitive compensation and benefits package • HMO Day 1 + FREE dependent coverage • De minimis and allowances • Attendance bonus • Paid time offs • Company-provided work setup (laptop, monitor, accessories) • Training, career growth, and global exposure • A collaborative and supportive team culture