Revit Customer Success Manager

🕒 May 28

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Stanley Black & Decker, Inc.

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1843

🔧 Hardware

💰 Post-IPO Debt on 2023-03

Manufacturing • Hardware • Industrial Solutions

Stanley Black & Decker, Inc. is a leading global provider of tools, outdoor products, and industrial solutions. Known for its iconic brands such as DEWALT, CRAFTSMAN, and Stanley, the company offers a wide range of tools and solutions for various industries, including engineered fastening and manufacturing technologies. Headquartered in New Britain, Connecticut, Stanley Black & Decker is committed to innovation, sustainability, and empowering people through its community initiatives. The company plays a significant role in the skilled trades sector, focusing on upskilling and inclusive culture, aiming for a positive impact on both the planet and its people.

📋 Description

• Act as the primary point of contact for customers and connect them with appropriate teams • Onboarding new customers • Training end-users • Optimizing the value of our software • Expanding user adoption • Identifying key risks to customer success • Implementation for new customers and existing customers who expand substantially • Providing day to day support (Tier 1) and troubleshooting for existing customers • Managing pipeline of support tickets and collaborating with engineering to solve Tier 2-3 issues and bugs • Assisting sales reps for technical demos and presentations for new customer acquisition

🎯 Requirements

• 5+ years of experience with Revit focused on Mechanical, Electrical or plumbing systems • 2+ years of experience teaching, guiding, mentoring in the use of Revit • Proficient with Microsoft Suite applications • Knowledge of the construction industry • Strong verbal and written communication skills and technical aptitude • Excellent interpersonal skills with ability to build authentic business relationships • Strong organizational/time management skills and the ability to manage multiple projects simultaneously • Team oriented, collaborative, supportive

🏖️ Benefits

• Medical, dental, life, vision, disability, 401(k) • Employee Stock Purchase Plan • paid time off • tuition reimbursement • Discounts on Stanley Black & Decker tools and other partner programs