Partner Success Manager

🕒 May 27

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Guild Garage Group

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2023

🤝 B2B

B2B

Guild Garage Group is a coalition and partnership platform that brings together independent residential garage door service companies to enable growth, operational support, and value realization for owners. The group partners with owner-operators, allowing them to retain unit-level ownership while providing back-office resources, training, data-driven insights, and strategic support to scale businesses, manage transitions, and pursue tuck-in acquisitions. Guild positions itself as a people-first network focused on sustainable, value-driven growth rather than a traditional private equity operator.

📋 Description

• Serve as the primary ServiceTitan partner for assigned brands • Guide brands from onboarding through operational maturity • Build strong relationships with leadership and operational teams • Ensure successful adoption of Guild Garage Group standards and best practices • Lead onboarding and implementation of ServiceTitan core and Pro products, including CCP • Translate legacy workflows into scalable ServiceTitan processes and Guild standards • Project manage onboarding timelines, deliverables, and go-live execution • Travel onsite for 1–2 weeks during go-live to support launch and stabilization • Train CSRs, dispatchers, technicians, and managers on ServiceTitan workflows and best practices • Provide ongoing coaching to improve adoption, consistency, and operational performance • Conduct weekly scorecard reviews with brands and coach teams on areas of opportunity and improvement • Act as the primary escalation point for ServiceTitan-related questions, issues, and initiatives • Identify opportunities to improve workflows, efficiency, and overall platform utilization • Support rollout of new tools, processes, and operational initiatives across brands

🎯 Requirements

• Expert-level knowledge of ServiceTitan • Experience onboarding and supporting multi-location service businesses • Strong training, facilitation, and coaching skills • Proven project management and implementation experience • Ability to manage multiple brands and priorities in a high-volume environment • Strong communication, organization, and problem-solving skills • Willingness to travel as needed for onsite onboarding and support

🏖️ Benefits

• Health • Vision • Dental • PTO • Holidays • 401k and matching • Employee Discount • Employee Referral • Training and development opportunities • Growth opportunities for senior roles