Support Analyst

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November 25

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Stefanini Brasil

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Artificial Intelligence • Cybersecurity • Cloud

Stefanini Brasil is a leading provider of digital transformation solutions, offering a range of services including artificial intelligence, cybersecurity, cloud enablement, and consulting. With over 35 years of experience, the company focuses on integrating innovative technologies to help organizations enhance their operations and customer experiences across various industries. Their expertise extends to sectors like healthcare, retail, and industrial goods, enabling businesses to optimize processes and drive value through technology.

10,000+ employees

Founded 1987

🤖 Artificial Intelligence

🔒 Cybersecurity

📋 Description

• Provide first-level support via phone, chat, email or ITSM tool. • Log, classify and prioritize incidents and requests. • Provide support for operating systems (Windows), Microsoft Office suite, networks and corporate software. • Advise users, provide instructions and follow up on ticket resolution. • Escalate incidents to higher support levels when necessary. • Monitor SLAs and ensure quality of service. • Participate in continuous improvement of support processes.

🎯 Requirements

• Completed higher education or technical degree in Technology-related fields. • Knowledge of operating systems (Windows). • Basic knowledge of networks and infrastructure. • Familiarity with Microsoft Office suite and corporate tools.

🏖️ Benefits

• Meal allowance or meal voucher • Discounts on courses, universities and language schools • Stefanini Academy — platform with free, up-to-date online courses and certifications • Mentoring • Childcare assistance • Discount program for medical consultations and exams • Healthcare coverage • Dental coverage • Discounts and offers at partner establishments • Travel club • Pet care benefit