Manager, Provider Partnership Management

🕒 July 30

🐊 Florida – Remote

🐊 Florida – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

👔 Manager

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Step Up For Students

WebsiteLinkedInAll Job Openings

201 - 500 employees

📚 Education

🤲 Charity

Education • Charity

Step Up For Students is a Florida-based non-profit organization that administers education scholarship programs and related services to empower families to access personalized K–12 learning options. It manages multiple scholarship programs (e. g. , Florida Tax Credit Scholarship, Family Empowerment/PEP, Hope Scholarship, Reading Scholarship, New Worlds Scholarship), supports students with unique abilities, funds private school tuition, tutoring, therapy, transportation stipends, and partners with schools and providers. The organization also operates NextSteps, a news and commentary platform about education choice, solicits donations (including Florida tax-credit donations and other giving vehicles), publishes research and reports, and provides resources and portals for parents, schools, and providers. Step Up reports having funded 1M+ scholarships, uses 98. 9% of funds for scholarships, and has operated for 20+ years.

📋 Description

• Manage provider relationships within an assigned region, serving as the primary point of contact for designated providers and ensuring strong, ongoing partnerships. • Build and maintain positive provider relationships that support engagement, retention, and growth across the assigned portfolio. • Coordinate with internal teams to address provider questions, concerns, and service requests in a timely and effective manner. • Monitor provider satisfaction, feedback, and trends to identify opportunities for improvement and enhance the overall provider experience. • Escalate complex issues, risks, or barriers to appropriate internal stakeholders for resolution and support. • Support provider onboarding, communications, and outreach efforts to ensure providers are informed and well-supported. • Participate in provider meetings, events, and engagement activities to strengthen relationships and promote organizational initiatives. • Track regional provider activity, feedback, and performance metrics to support reporting and decision-making. • Maintain knowledge of organizational programs, services, and updates to ensure accurate and consistent provider support. • Provide regular updates, insights, and status reports to leadership regarding provider engagement and regional performance.

🎯 Requirements

• Demonstrated success and a proven track record in professional/life experience in specific job functions, projects, or industries. • Military service can substitute for professional experience and/or formal education requirements. • 5+ years of experience in provider relations, account management, client services, partnership management, education services, or a related field. • Experience managing or supporting external partner relationships within a service-oriented, education or public-sector environment. • Demonstrated experience working with school districts, charter schools, education networks, or similarly complex stakeholder organizations preferred. • Experience supporting provider engagement, onboarding, retention, and satisfaction initiatives. • Proven ability to resolve provider issues by coordinating across internal teams and ensuring timely follow-through. • Experience analyzing feedback, operational data, and performance metrics to support reporting and improvement efforts.

🏖️ Benefits

• Comprehensive Benefits: Enjoy medical, dental, and vision coverage, plus HSA, FSA, and Lifestyle Spending Accounts. • 401(k) with company match to help you plan for the future. • Flexibility & Work-Life Harmony: Remote work options and unique time-off programs including 14 paid holidays, Care and Parental Leave, and our Flexible Leave policy. • Growth & Development: From mentorship programs to management training and professional development opportunities, we invest in your career journey every step of the way. • Supportive Professional Environment: Our dedicated coaching team is here to help you succeed, and employee-led committees give you a voice in shaping our workplace.