Account Manager, Microsoft Dynamics 365

Job not on LinkedIn

October 23

❄️ Minnesota – Remote

Although this job is listed in Minnesota, this company may be open to hiring remote in other states.

💵 $86.4k - $124.3k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💰 Account Manager

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Stoneridge Software

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Enterprise • SaaS • Consulting

Stoneridge Software is a dedicated consulting partner specializing in Microsoft Dynamics solutions. Established in 2012, this company focuses on helping enterprises streamline and enhance their operations by integrating various Microsoft products, including Dynamics 365, Power Platform, Microsoft Azure, and Microsoft 365. Stoneridge Software offers comprehensive services such as license management, support, implementation, project management, and consulting to transform businesses across multiple industries such as manufacturing, agriculture, construction, and distribution. As a Microsoft Solutions Partner, they have achieved the prestigious Microsoft Business Applications Inner Circle award, demonstrating their expertise and dedication to delivering high-quality solutions and support. The company prides itself on a client-first approach and is committed to providing ongoing training and support to ensure that businesses succeed long after implementation.

201 - 500 employees

Founded 2015

🏢 Enterprise

☁️ SaaS

📋 Description

• Manage a book of pooled and nurtured accounts with light-touch relationship models. • Execute targeted outreach campaigns to increase client engagement using automated tools (e.g., email cadences, digital content, webinars). • Monitor client activity and proactively reach out to re-engage inactive or at-risk accounts, as well as those that display fit or interest in service offerings. • Surface cross-sell and upsell opportunities through data insights, usage patterns, and client feedback. • Support outbound initiatives to promote relevant services or solutions based on client segment and profile. • Maintain clear documentation of outreach and engagement efforts in CRM and account tracking systems. • Prioritize learning about key solutions (Microsoft and Stoneridge offerings) and industry trends to better support client conversations. • Maintain accurate and up-to-date client records, interactions, and opportunity data in CRM. • Use data to segment accounts, personalize messaging, and track performance against engagement and conversion goals. • Generate reports on account health, engagement metrics, and growth opportunities. • Partner with marketing to deploy effective nurture campaigns and client education efforts. • Work closely with Client Partners to identify accounts ready for elevated strategic engagement.

🎯 Requirements

• Bachelor's degree in Business Administration, Sales, or a related field, or equivalent work experience • Proven experience in account management or a similar client-facing role (e.g., Key Account Manager, Sales Account Manager, or Junior Account Manager) • Hands-on experience selling Microsoft Dynamics Suite solutions • Strong communication and presentation skills, with the ability to influence stakeholders at all levels, including executives and C-suite leaders • Skilled in using CRM systems and Microsoft Office applications, with a strong focus on Excel • A track record of delivering customer-centric solutions that drive value • Skilled at managing multiple accounts and projects simultaneously, with keen attention to detail • Excellent listening, negotiation, and presentation capabilities • Communicates effectively, actively listens and involves others and ensures messages are clearly conveyed • Ability to communicate effectively in both spoken and written English • Exhibits Stoneridge Software's Core Values of Integrity, Technical Excellence, Tenacity, Client Centric, and Enjoy your Work

🏖️ Benefits

• Medical Insurance (premiums for employees paid for by the company) • Dental Insurance • Vision insurance • 401(k) contribution program (US) or RRSP Benefits (Canada) • Life insurance • Disability Benefits • Paid parental leave • Paid flexible time off • Paid sick time (US) or floater days (Canada) • Paid holidays • Flexible work schedules • Mobile/internet reimbursement • Employee and family assistance program • Learning and development allowance • Employer charitable contribution • Social wellness clubs • Paid business mileage • Home office and wellness allowance (US Only) • HSA contribution (US Only)