Customer Partner – Housing Officer, Tenancy Sustainment

November 25

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Stonewater

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Real Estate • Non-profit • Social Impact

Stonewater is a registered social landlord and housing association that provides safe, affordable homes across the UK, offering rental, shared ownership and purchase options. It also operates specialised services including retirement and supported living schemes, domestic abuse refuges, LGBTQ+ safe spaces, and young people’s foyers, with a mission focused on enabling people to have a place they can call home. Stonewater emphasizes employee development and inclusive culture as part of its organizational values.

501 - 1000 employees

Founded 2015

🏠 Real Estate

🤝 Non-profit

🌍 Social Impact

📋 Description

• You’ll be working on property condition cases, hoarding, tenancy breaches, and permissions. • Provide an exceptional customer service, putting customers at the heart of everything you do. • This frontline role is a fantastic opportunity to help manage a national model whilst having connections to the locality. • This role may involve site visits and attendance at court on behalf of your colleagues.

🎯 Requirements

• Have proven Housing experience, able to successfully manage property condition cases and tenancy breaches. • Have a strong customer focus. • Have experience in working with multi-agencies to ensure results for customers • Demonstrate an understanding of safeguarding and processes in place to support vulnerable customers • Be agile and flexible, prioritising as appropriate to meet customer needs • Demonstrate an ability to work well as part of a team. • Have high level communication skills, demonstrating an ability to positively influence and negotiate outcomes. • Be experienced in partnership working to meet the needs of customers. • Be able to think ‘beyond process’ to find innovative solutions for customers. • Be computer literate. • Experience of using Active H is desirable. • Appointment to this role will be subject to a satisfactory Disclosure and Barring Service Check, satisfactory references and possession of a valid Right to Work document.

🏖️ Benefits

• Car Allowance