Home Ownership Customer Coordinator

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Stonewater

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2015

🏠 Real Estate

🤝 Non-profit

🌍 Social Impact

Real Estate • Non-profit • Social Impact

Stonewater is a registered social landlord and housing association that provides safe, affordable homes across the UK, offering rental, shared ownership and purchase options. It also operates specialised services including retirement and supported living schemes, domestic abuse refuges, LGBTQ+ safe spaces, and young people’s foyers, with a mission focused on enabling people to have a place they can call home. Stonewater emphasizes employee development and inclusive culture as part of its organizational values.

📋 Description

• Manage and progress a portfolio of around 50–60 live cases, ensuring transactions are completed within required timescales • Process Voluntary Right to Buy, Right to Buy and Right to Acquire applications in line with legislation and Homes England guidance • Provide specialist advice on leases, service charges and home ownership obligations • Liaise with solicitors, surveyors, valuers, financial advisors and local authorities to progress sales and resales efficiently • Review and approve legal documents such as mortgage offers, leases, completion statements and notices of transfer • Carry out affordability and income/expenditure assessments for potential purchasers • Coordinate valuations, EPCs and other external reports to support sales activity • Maintain accurate records on customer management systems and track income and expenditure from transactions • Deliver excellent customer service via phone, email and written correspondence

🎯 Requirements

• Strong commitment to delivering excellent customer service • Experience or knowledge of property sales, leasehold or conveyancing processes • Ability to manage a high-volume caseload while maintaining attention to detail • Confident in reading, interpreting and explaining legal and lease documentation • Strong organisational, numeracy and literacy skills • Comfortable working with Microsoft Outlook, Word and Excel • Proactive, flexible and able to work independently as well as part of a team

🏖️ Benefits

• Excellent customer service • Supportive and knowledgeable team • Opportunity to build specialist expertise • Commitment to being a Disability Confident Employer • Menopause Friendly accreditation